I recently stayed at this hotel on the Alta River with my family and it was an unforgettable experience. From the moment we arrived, we were greeted by friendly and welcoming staff like Nicholas, Margret, Tonje, Josh, and Maya who went out of their way to ensure our stay was comfortable and enjoyable. The hotel is situated in a beautiful location, with stunning views of the river and surrounding wilderness. The facilities at the hotel are top-notch, with everything we needed to relax and unwind after a day of outdoor activities. We particularly enjoyed the sauna and hot tub, which were perfect for soothing sore muscles. The food at the hotel was also excellent, with a variety of options for breakfast, lunch, and dinner. We appreciated the effort put into accommodating our dietary needs and preferences. What really set this hotel apart, however, was the attention paid to families with children. The staff were incredibly friendly and patient with our kids, and went above and beyond to make them feel welcome. They provided extra snow suits and boots for the kids, which was very helpful, and even had a special menu with kid-friendly options. Our children loved playing in the snow and exploring the nearby forest, and we felt completely at ease knowing they were safe and happy. Overall, we highly recommend this hotel on the Alta River for anyone looking for a relaxing and memorable getaway in Norway. The staff, facilities, and location are all top-notch, and the attention paid to families with children really made our stay special. We hope to return someday and experience it all again!

Can't think of anything.

- Room view and decor (modern and sophisticated) - Friendly staff (we liked Hildegun? she’s amazing) - Personalised surprise cake and amenities in the room (we really loved it and appreciate - thank you so much!!!)

- They booked us at the fine dining restaurant the whole stay for dinner so we did not have a choice to try the other one for dinner. - No tours available during the stay We are not blaming the staff because they explained as well that there was a big group in-house so we understand it was hard to fit us in. In terms of the tours, we also left it a little last minute so we didn’t have the tours we wanted available anymore due to once again the big group

Wonderful location. Even the small room was great and we could leave our luggage open on the floor. Food was great. Mia from the reception team was extremely professional and kind, so was Asse Marie from the restaurant. If you don’t mind being in the cold the whole day and are physically fit, we strongly recommend the full day husky tour.

Not all staff is on the same level of professionality. At checkin we were not told some of the most important basic things concerning the hotel. Some Activities are definitely overpriced, mainly the Sami experience and Snowmobile. Doing northern lights tour is not necessary. When the weather is good, you will see them right in front of your hotel. Though extremely well cooked, the possible dishes to choose from during dinner, are very limited. So after night 3 it gets a bit boring.

Amazing hotel and location. All is brand new and high quality. Staff is very helpful. Got a tour of the ice hotel while under construction - very impressive. Also highly recommend the Sami experience tour - great guide, very informative and fun for the family. Last but not least, we say the Northern Lights thanks to watchful front desk staff. Thanks!

Suite on 2nd floor is significantly more expensive than regular room, but in terms of size and view not much of a difference. So not sure if worth the extra $$$. Had a minor billing issue, but was taken care of by front desk staff and rest by CEO. So all good in the end.

The location is stunning and the extra fun of the Ice Hotel attached was great (although it would be nice for guests to be given complimentary access when staying - just build in the cost and let us think it's a free perk!) The beds were really comfortable and nice bedding. The ice fishing arranged by the hotel was fantastic, the snowmobile was good but seems unfair to charge a 14 year old that can't drive the same price as a driver when they can only sit on the back ... 12 years and under are much less. This seems a weird pricing policy.

The bathroom lets the standard rooms down - a silly sink not useful for shaving or washing your face ... more suited to a cloakroom in a bar or club, poor water pressure and small triangular shower - it would be lovely to have bath tubs in every room after a day in the freezing weather. Breakfast was pretty basic in comparison to hotels of a similar price per night.

This was our favourite place in Norway. Everything about it was wonderful. The staff were exceptional and they seem to genuinely love working there. Especially Vibeka, she was fantastic. Another staff member told me that when she arrives, it’s like the sun coming into the room. The rooms are beautiful. They’re spacious, modern (it was opened Oct ‘21), clean, and had a gorgeous view overlooking the river.

The only thing I could possibly have an issue with is there is no a la carte menu for evening meals. It’s a set menu only.

The location and views are beautiful! The staff is great! From reception Christine and Hanna were so nice and helpful. From the restaurant Marie was wonderful and very attentive! The chef was friendly as well. The food and wine pairing amazing! The breakfast was set so pretty and so many great options. Can’t wait to go back! The bed was very very comfortable! And the view of the river from the room priceless!

The fantastic staff who was extremely kind and genuine. Special mention to Agnate and Nikolas who were very attentive to our needs and solved our issues instantly. Even the kitchen chefs obliged and packed us a fulfilling early breakfast when we couldn't dine the next day due to an early flight. Exceptional service !

Missing television from the rooms. Would have loved to watch some Netflix in my cozy room with my wife and relax

We enjoyed a lot the stay in Sorrisniva. The staff was very kind and helpful. Also, the food was very good and the rooms very comfortable. The landscapes around the hotel are great. We loved the husky experience provided by Trasti og Trine. For sure we want to be back.

Sauna and Jacuzzi could be included in the price.

Actually everything Best breakfast Comfortable room with great view

The coffee machine in room didn’t work Unfortunately the sauna was closed for maintenance