Superior customer service even telephoning me on the day of my arrival to see what time I could be checking in at reception or I could have paid & checked in online from an SMS. I loved the use of codes at the front door & my room door much better than keys. In the reception/dining area their are recycling tubs for everything! And a blackboard to keep track of the guests food waste. All day while they last was a plate of croissants and another with fresh apples. As much tea & coffee as you desire in the dining room 24/7. Fabulous decor with the bank history and theme cleverly used with the ultra modern.

Good location. Rooms were small but comfortable. Classic building, excellent refurbishment. Good buffet breakfast (but food out of kitchen in very small amounts, had to compete for some).

No reception or visible staff, links to pre-pay not working very well. Tiny bathroom with small shower, could not even dress inside. Not easy to stop in front to put luggage out of car, very close public parking.

Good location, near center and quay. Room was not big, but comfy. There's a terrace which you can visit during the day. Enter system use codes, you can't lose card it worked well. Good breakfast, contained not only basic dishes. While check out, we were need to leave luggage for a while, administrator checked the system and allowed us to leave it in our room, where we collected it later.

No any thing. Just TV didn't work, which for us was not critical and we didn't ask administration.

Nice location in the heart of the city with good restaurants in a couple of minutes' walk. Comfy double bed in an attic room with great cross ventilation.

Finding nearby parking was tricky and figuring out how to use the payment system when everything was explained in Norwegian was even trickier. We waited for someone to show up to pay for their car and asked him how to use the system. Staff we can explain it would take a lot of stress off guests.

Location and breakfast

Nothing much. There is no staff when you arrive at the hotel, and you only get a code to the front door when your room is ready so not ideal if you arrive a bit earlier than the check in time stated if you want to drop your bag off.

Great bar with shuffleboard table, lovely breakfast with full English, yoghurt, cereal, fresh soft bread, juice and coffee. The staff were lovely - my brother's suitcase was delayed by wideroe and the hotel staff contacted us to let us know when it was ready, even though we had already checked out!

The room was too hot and the bathroom was strange - an extra unopenable door

cleanliness breakfast staff great location warm

no fridge available in room and maybe provide orange juice and coke in the room fridge . like sometimes many people are not able to do breakfast because they are tired and sleeping until 12 . also one iron

Very clean hotel in a very good location (in the center of the city and one lane above the picturesque harbor). Excellent breakfast.

It does not have a parking lot but there is a private parking lot almost 200 meters away at reasonable prices for Norway.

The staff I met when having trouble with the TV was excelent. Top service and top following up and fixing the challenge. The breakfast was a big positive suprise, high quality.

Nice staff en a beautiful interior. Small rooms but all the space we needed.

Digital check in felt a bit un personal and the at the roofbar it was only available to order trough vips and that can only be used by the Norwegian people.