Location was ideal, small but very clean and comfortable, short walk to everything in Casco Viejo. Personal 4th floor veranda.

I think there was a communication gap... an unknown person knocked on the door with a charge card machine to collect payment. I didn't expect this, he had no proof of legitimacy and this just seemed odd.

Location is good, next to restaurants. Check in process was easy, contacted the person through the Booking.com app and they sent someone over within 10 minutes. If it had been raining, I may have had to stand outside in the rain. It would've been nice if the property manager had sent a message 1-2 days before asking for the approximate time of arrival. Liked the shampoo size and exfoliating soap. Having a laundry room was great.

Too bright, I couldn't sleep in. There is a section of the window above the curtains through which a lot of light comes in. They need to install Stained/ Dark color window glass if they can't cover all windows with curtains. Didn't know that I had to go up multiple floors. It would've been nice to know the floor number when I made the reservation. Most hotels in South America don't have elevators. They did help carry the luggage up and down. There is no place to put the soap within the shower enclosure. I had to keep bending down to put the soap on the floor and pick it up.

The building is beautiful- super quiet. Right by lovely plaza Herrerra. Staff great. I have stayed here multiple times and it is my favorite place in casco viejo.

Not sure if that is normal but I noticed that when I stay at the larger apt it has always been a bit nicer and more attention to detail, they usually have some beer and water available complementary and sometimes some fruit. Not necessary just wonder why it is inconsistent. I wish they would do the same for the small apt. Also there is no tv in the small apt but that does not bother me.

Centrally located, clean, AC, balcony, laundry and mini kitchen

The check-in process should be made more transparent. On the day of check-in, the instructions were a bit unclear on payment but it ended up being okay after some messaging back and forth. Not a huge deal, but just in the future I think some general instructions should be given at the time of booking so people are aware.

This was a beautiful and very clean property with plenty of space! The air conditioning was so wonderful to have and the amenities were on point. The pillows were lovely. The cleaning staff even stocked our fridge with beer! The location cannot be any better- right in the midst of all the action in Casco Viejo.

The manager was never around when people were checking in, including us, and we ended up having to help other guests get ahold of him. This quickly got old! Also- the beds were a bit hard and the dishwasher was not very good. The rooftop bar next door operates until about 3 am on the weekends which was pretty loud.

Location was great, we just had to wait for a while on our arrival. It is fairly quiet but highly depends on other guests, the other guests was extremely noisy coming in late night. But hey it's Casca Viejo and you are in a city that does not sleep so you have to embrace it. Julio was very helpful, he also directed us to a second hotel as we decided to stay another night because we loved it so much but he was already fully booked. Close to WONDERFUL restaurants and in the heart of the old city! Julio also arranged our transit from airport to the hotel. I would definitely come back and stay here.

Staff presence, was not great arriving after a 30 hour journey and no one to greet you but that is the only small thing, the rest was wonderful!

location is amazing, right in Casco Viejo management was very responsive when we messaged room was comfortable, with AC

kitchen was detached- i think it was more communal use than just our apartment. although we didn't see anyone else use while we were there a few more utensils in kitchen would have been nice. up on the 3rd floor -no elevators.. just to be aware if you have large luggages

Our stay at Los Diamantes was amazing, we loved the park view, the spacious rooms and the closeness to everything within Casco Antiguo. Also, we want to give a special thanks to Juan for his great attention and welcoming vibe, you made our stay great!

We liked everything, no complaints! Just one small comment - in your booking profile you have all pictures together and can't really tell which of the floors/airbnbs one is renting. Both are AMAZING, but it would be good to know which one to expect to plan how to accommodate.

Beautiful views from the window. Comfortable bed and pillows. Great hot water in the shower.

The WiFi was really spotty for the room and wouldn’t work unless I was in certain spots. The a/c worked but could’ve been a little cooler.

My stay at Los Diamantes was amazing. The mini apartment that I got was at the top floor and it had a fantastic view over the old the town. The place was equipped with all the facilities that a traveler needs: a small kitchen, a laundry and drying machine, air conditioning, fast internet etc. The apartment was very clean and the staff was very helpful and friendly. Finally, the location was super central and safe; right at the heart of the old town.