Location and its close to ocean park which our daughter likes to visit

All staff are waiting to be tipped. Also, it’s like a discrimination for guests when the hotel staffs observe that guests are ordering from grab food and taking it back to the hotel. You can really see the eyes from the staff that they are discriminating the guests. To be honest, my wife and I we are born in the Philippines. We are now citizens of Australia and we haven’t been for a holiday in the Philippines for almost 5 years. We missed eating jollibee and other Filipino food that we love.

Front desk people were so nice.

Breakfast! Its either too salty or to bland. Fruits were not sweet, no banana in fruit area. Bfast with no banana is no bfast!. Staff were lazy. My 2nd bfast i came in at 8:45. Almost no more food at buffet i ask lazy wait staff they both said no more replenish and i shld have gone 6:30am. Fckng bs!!! How cheap for a "5star" hotel bfast. I suggest change everyone at the buffet bfast staff including chefs and wait staff.

Hotel is beautiful, breakfast is exceptional - it caters for every taste, I have even seen keto deserts. Comfy beds, nice personnel. The mall next to the hotel is only partially open, but SM Seaside is 5 min by taxi.

I have sent couple of messages via booking.com app asking for an airport transfer (they offered info about transfers after booking). I have sent first ine 4 days before arriving, another one on arrival day. They never answered, which is very unprofessional.

During this trip I stayed at quite a range of top hotels, including: - Shangri La - Dusit Thani - The Reef - Costabella Beach Club - The Marriott - Marco Polo - Raddison - SEDA - JPark - Waterfront Cebu City - Maribago In terms of the overall experience, none are better than Fili. The rooms are stunning (although they need proper TV access), the pools are small but lovely, the place is spotless and the staff are amazing. Ofcourse there is also a Casion which makes it fun, and many restaurants. And it is that last part that sets it apart completely. The food is excellent. Good restaurants serving highest quality food (which is essentially impossible to find in Cebu), and nothing short of incredible buffets. It’s a 10/10 overall experience for Fili

There is not much to not like. A few typical things that you seem to find everywhere in the Philippines. For example, the cafe in the lobby has a menu... 60% of the menu is not available, so what is the point. It seems everywhere in PH has long menus but everything you ask for they dont have and even a brand new 5 star hotel like FIli seems to not be immune from this. The car parking system is a bit annoying too. You have to leave your car with a valet, they charge you P150 everytime you come in or out, even if your just going to the shop for 5 minutes, and sometimes you can be waiting 20 minutes for your car, as usually there is 1 valet running back and forward getting cars.

I recently had the pleasure of staying at the Nu Star FILI Hotel in Cebu, and I must say, it's an outstanding venue in every aspect but one. The room was incredible, with modern amenities and stunning views. The pools and fitness center were impressive, providing a relaxing oasis for guests. The buffet breakfast was beyond exceptional, offering a diverse spread of local and international cuisine. However, my enthusiasm was dampened by a glaring oversight - the smoking section. As a cigar smoker, we are considered a different breed from cigarette smokers who need a quick fix from their nicotine. Cigar smokers like to enjoy a cigar for an extended period of time. I was appalled to find that the designated smoking area was relegated to the ground floor outside, in the front of the hotel, 50 meters away, with no seating or shelter. It's as if smokers are treated as second-class citizens, forced to stand awkwardly outside, exposed to the elements. This thoughtless design decision is disconcerting and uncomfortable. It's unacceptable for a hotel of this caliber to neglect the needs of its smoking patrons. A designated smoking area with seating and shelter is not only a courtesy but a basic amenity. Highlights: - Luxurious rooms with modern amenities - Impressive pools and fitness center - Exceptional buffet breakfast - Attentive staff Lowlights: - Inadequate smoking area (no seating, shelter, or amenities) - Smokers treated as second-class citizens Verdict: The FILI Hotel's outstanding facilities and services are marred by its lack of consideration for smoking patrons. Until they address this issue, I hesitate to give a perfect score. Recommendation: To FILI Hotel management: Provide a comfortable, designated smoking area with seating and shelter. It's a basic courtesy to your patrons.

Horrible smoking accommodations for those patrons that enjoy a nice cigar..

Big room, nice amenities

Expensive

Was a birthday gift for my fiancee so I wanted something special. This has ticked all the boxes. Yes it's pricey no doubt but I still gave the best rating for value for money because it was remarkable. The staff are so attentive and nice. Clark in the restaurant for dinner was super professional ( I am a executive sous chef) so I know the trade, the dinner and breakfast buffet are the best what I have seen so far in many years living in the visayas. Room was remarkable with stunning view. Hotel is very near the sm seaside . What else do you want :) Thank you and see you soon!

Just 1. More smoking areas. I know it's not easy but that would be a big plus :)

Nice staff but often clueless to answer questions about Sinulog festival. The location to see the frdtival is ideal but not for seeing the city. Great breakfast. Casino next door if that is your thing.

Staff should be better informed about Sinulog; permanent water on shower floor; breakfast choices are excellent but many hot items are cold ( beef, saysages, bacon etc.).

The place is amazing. Our very first time to stay while visiting family. The breakfast was spectacular and 5 star rating for sure.👍

They need to be better in adding receptionists to assist the tourist. We been passed from one to the other and some receptionists just look at you and not helping.And our room in 2309 was not cooler at all. I called 2 times and finally they send someone to fixed it. But it stayed at 21 degrees Celsius the whole time. Overall it was a great stay but needs more improvement especially if we pay big money.

The staff was great especially Edward at the front desk who was so accommodating. He was excited for me to experience the hotel for the first time and with pride, he highlighted the good things that Fili offered. When an employee is that proud of the hotel, it must be good! And it is! After all, it is not all about the fancy things that makes a hotel good but the warmth and love that the employees give towards the guests.