Ambience ,the warm welcome of the staff and the food

Best Coffee tasted in Davao so far... The bed is so comfortable... Location is near several landmarks... Prompt housekeeping... Commendation to the basement parking personnel for always assisting us...

Poor front desk management.. Booked 4 rooms but the frontdesk could not identify which room to give us. She gave us a room number which is already occupied and then transferred us to another already occupied room. They gave us another room for the 3rd time but when we arrive there, it is not the correct room specification we booked hence, we transferred again. They do not have proper system in room assignment despite the fact that they collected our ids.

The ability to change my room to an upgrade was very helpful. Everyone was very willing to help out with things I needed. Even got a room for a few hours on the last day so I could sleep when the AC went out in my room.

I feel like the room descriptions should be clearer. I took the room online that listed the most amenities with the room, assuming that was the upper level room. Turns out they listed all amenities on the lowest tier room, so I wound up with a room with which I wasn't particularly happy.

The location was perfect for our business trip. The staff were nice and approachable. Room was cozy although there are improvements that can be made.

Aircon was not cooling during the 3rd day of our stay. Fridge in the same room was not cold. They transfered us to another room and all went well.

The staff were friendly, approachable and respectful. They also started to know us by the time of our 4th breakfast.

Our room could have been swept during our stay. No secure lockable storage in the room Bathroom needed a little more cleaning

Best Location, spacious room,accommodating staff. Old but well maintained but can still be improved with better pillows and comforter. Wifi is not the best but manageable. Good food in their restaurant.

Maybe lobby needs more light? I got insect bites from the restaurant in the lobby.

Great breakfast every day and the location in the middle of Davao is great you can walk almost anywhere great hotel staff very informative and friendly Ive stayed here quite a few times and will continue to

The check-out was very delayed, and the staff who told us to wait did not inform us that we were allowed to leave. Since we had other errands to attend to, I took the initiative to follow up and asked if we could go. The staff then informed us that it was already okay. We hope that the staff will not delay the check-out process in the future and will value the time of each customer.

We booked the hotel primarily because of its excellent location. The facilities and rooms are nice. Our deluxe room was very spacious and comfortable. I wish to outline the exceptional friendliness of the hotel staff in all departments. We really enjoyed our stay. We loved the cultural artwork everywhere in the hotel.

room service, locATion is good but my problem is the internet which is very slow. Aside from that, I like the breakfast buffet and its service staff. they really attended to your needs. Security upon entrance is also good.

Internet/ they need to improve and install a better system.