The buffet breakfast is superb bcoz the menu changes everyday, the hotel is clean, the bed is comfy, and the staff are kind and accommodating. The location is good bcoz it is accessible to public transport and convenience store, restaurants and carenderia if you want to try local foods. The environment is peaceful and safe even during late night.

The internet is slow and sometimes the connection is lost, I recommend to put a hair dryer and electric pot inside the room for the convenience of the guest especially those who are coffee lover.

We stayed here from May13-15,2024 .The Clealinest is Superb. Everywhere in the hotel was absolutely fantastic super clean. Bed is comfortable They're even have hot water in the shower. The breakfast is Excellent. Very generous serving with different selection of food everyday. The Staff is so friendly and very accommodating. They give 100% customer service. This hotel is 2Star** hotel but the service is for 5Star* This hotel should level up to 5*. The location is excellent too. The area has a lot shops restaurants and even drugs stores. 10mins to SM Mall Bicol via a tricycle (public transport) I would be happy to recommend this place to anyone looking for a place to stay in Legaspi Albay Bicol.

The rooms was very clean though the one I got was not too spacious, I was staying alone so it was good. The bathroom was also clean! My room included a breakfast buffet. Above all things, the staff was so accommodating. They were able to check me in immediately even if I came before the check-in time. They also allowed me to leave my luggage after I checked out since my flight back to Manila was in the evening.

It's not located in a busy street (behind the main road) but I guess that's not actually a bad thing because it was peaceful at night! Other than that, everything was perfect!

Beautiful hotel on a quiet road away from the noise. Room was spacious and had a large comfortable bed. The bathroom facilities were great and everything worked perfectly. The staff were very friendly and helpful and their smiles always brightened up our day, very professional. The restaurant, which we used for breakfast and also dinner is very classy. The food was outstanding. Try their Bicol express, very delicious! Hired a motorbike on our second day and they have a side parking area with a locked gate, very secure. Good location, 3 min walk to Jolibee and nearby supermarkets.

Very good location and helpful staff. The room was very nice and the breakfast was great too. Good facilities including shower and aircon.

There was a confusion with the check-in process which was Booking.com's fault. Please note that the confirmation you receive from Booking.com is just that - a confirmation. You still have to pay the full amount at the reception which is a bit annoying and time consuming. Please make sure that you have the cash/card to pay at the reception.

I like their breakfast it is buffet and good food and most importantly it is healthy breakfast. The Dining area / restaurant is clean. room is big for 2 pax. we stayed on deluxe room. Hot rain shower is perfect. :) And its near to everything. And I requested for check out. They charge 150 per hour. but they allowed without charge. Very nice lady in reception from check in to check out.

None. I like everything about Emerald we will stay again in this hotel when we come back in October.

Has all the basics you need. The staff are excellent and very helpful. Near food places and the main roads where you can get transport to the tourist sights.

Takes a while to manage the room temperature with the air conditioning, and the blanket is really thin.I had to cool the room hours prior to sleeping then put it to fan mode. But I’d wake up sweating. It’s a hit and miss! But that’s probably just me. Otherwise, everything else was superb!

Overall, During our stay my expectations were exceeded. It was very excellent when we were accommodated by Mr. Sammer. He's very soft spoken and a good communicator. Lastly, their staff was very trustworthy when my fiancè left his pants in our room, called them up after 2 days to inform them that he left it. The front desk informed us that it was returned by housekeeping and kept them in a safe place. So, I would like to give them a 5 Stars for a job well done.

The internet was a bit slow and wasn't reached in our room maybe because of the area. Hope you'll have another net that can be reached in any area of the room.

The check-in was smooth and staff very friendly. The room was quite clean and a fair size (not big though). The hotel was as expected for the price.

The wifi was fast however, very week, this meant anywhere past about the middle of the room the wifi didn't work. Breakfast was kind of hit and miss, some days quite good, on others less than ideal.

The staff were very good...attends to guest concerns without delays. The hotel location very near the provincial capitol, easy to get transport, even a block away from main road...quiet at night.

Hotel interior nice and fire code compliant...bldg structure ie low ceiling & uneven floor level inside the room (cannot be rectified)