I am writing to express my heartfelt gratitude for the exceptional service and hospitality our family received during our recent stay. Celebrating my 50th birthday at your hotel was a truly memorable experience, and I am deeply appreciative of the efforts made by your team to ensure our stay was comfortable and enjoyable. The room upgrade to one with a bathtub was a delightful surprise and added a special touch to our celebration. The room was immaculate, and the amenities provided were top-notch. I would like to extend my sincere thanks to the entire staff for their professionalism, warmth, and attentiveness. Every interaction, from the front desk to the housekeeping team, was marked by genuine care and a commitment to excellence. Your team’s dedication to providing outstanding service did not go unnoticed and made our stay truly exceptional. Once again, thank you for making my 50th birthday celebration so special. The family looks forward to returning in the future and will certainly recommend your hotel to friends and family.

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The room temperature was good. Comfortable bed and pillows. Washing machine easy to use. Great also that there are TV in the living area and another one in the bedroom. Great selection of food during breakfast.

Brown water iwasvcoming out of the shower. It really looks like dirty water. Had to keep it running till water gets clear. Also, it takes a while for water to drain while you shower. When I mentioned that to reception, he kind of dismissed what I said about it because there's another guest next to me. There was nothing to feel embarrassed about if he had known how to address it. After checkout, the experience wasn't that great, so you should also consider checking the room or booking fee.

I love that they have birthday greetings and cake for my husband. I also like that the room has washing machine with dryer because you can go home without carrying wet clothes. I also love the pool at it has the exact ft deep for 5ft me.

They are not a pet friendly property. At first, I dont like them pulling out the carpet because we have pets when we are already checked in the room. I hope they did that before we enter the room. I also dont like that we paid 1,500 each pet per day but they wont allow in common area. And you cant leave them in the room as they might scratch the door if left alone. We are already ready to cancel our stay because of it but I was grateful they’ve adjusted and allowed us on the common area. This is a lesson learned for me as well to call first the property and check rules before we booked.

The room was spacious, comfortable and clean. The receptionists were very accommodating. I stayed for 4 days because of a work trip. I extended for another day so I could enjoy the room itself without having to think of work. The receptionist allowed me to stay until 3pm free of charge. They knew they’re into hospitality and there’s no better way to show that than by being accommodating.

The drains of the sink and the shower took time. We called in to repair and a staff came in to fix it. It got fixed for a while but the problem recurred. But this problem is very minor. It did not even bother us.

Booked a 1BR room for a surprise bridal shower. It was a full accommodation during that time and surprisingly we were upgraded to a bigger room which made our gift for our friend more beautiful, comfortable, and memorable. Reception staff are all accommodating and are considerate with our small requests specially for our celebrant. Rooms are all clean and has spacious dinning, receiving area, toilet & bath and a separate kitchen (which is great). Complete with cooker, oven, complimentary dishwashing liquid and all basic kitchen stuff you'll need. Perfect place for a small celebration.

all are great

Always our go-to home when visiting South Luzon. Clean, safe and secure building and surroundings, friendly staff, and convenient location to commercial complex.

- Bathroom and kitchen facilities needs improvement as the quality deteriorates over the years. - During breakfast, close monitoring and immediate replenishment of buffet food, refreshments and plates/cups/glasses.

First of all, everything was clean. I loved that the property wasn’t heavily scented. The room had everything we could possibly need. There were appliances that would be perfect for a family on vacation and/or on a budget; there was a rice cooker, microwave, fridge, washer and dryer, and even a water dispenser. On the fourth floor, there’s a gym with a window so you can keep an eye on your kids in the play room.

There’s something for everyone at the breakfast buffet, but it could use some improvement.

Wow, what a fantastic stay we had at Somerset Alabang! Our family had an amazing time from start to finish. The staff's exceptional service, combined with a touch of humor, made our experience truly unforgettable. The concierge and staff members were always there, ready to assist with anything we needed. Kudos to the lifeguard who went above and beyond to help us snag a breakfast table. Who knew a lifeguard could be such a breakfast hero? They definitely deserve a medal for their multitasking skills!

Now, let's talk about the bathroom... As much as we appreciated the beautiful facilities, there was an unexpected twist each time we flushed the toilet. It seemed like a secret signal to let everyone know we were using the loo! To be honest, it added an element of suspense and laughter to our trip. It's like our very own 'Smell-o-Meter' was in action! 🌬️💨

The Somerset staff make you feel welcomed the second you arrive. Checking in is always a breeze. The hotel is modern, clean and professional. I love that the lobby is always orderly and that the toilets are cleaned almost hourly (the folded toilet paper triangles show their attention to detail). All of the Somerset staff are friendly, acknowledge you and make you feel at home. The apartments come with everything that you need in a home away from home. The pool is a little oasis that is the perfect zone for quality time with loved ones, a work meeting, zoom calls or simply relaxing with soft jazz tunes in the background. The restaurant overlooks the pool and is a picturesque meal spot. The gym has been thoughtfully designed with all the right equipment for a proper workout. This is our second stay at Somerset we love it that much and we will definitely stay here again.

The buffet breakfast is an included bonus, however some more variety each morning would make it even better.

Great place to stay for family in suite. Staff from front desk to housekeeping just fabulous. Perfect location, excellent rooms, clean, quality facilities including massage/spa and pool hang-out area. Front desk were especially accommodating. Airport pick up was ideal for Manila stay

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