Lovely hotel in a lovely location. Plenty of space and well equipped room. Lots of great facilities to use too. There are also some shops very close by for buying food, drinks, milk, etc. The room has a fridge but it was quite small. The walkways between buildings allow you to access most areas without getting wet if it is raining.

The air conditioning in the room would randomly switch off over night, several times. The choice of food for for breakfast is a little different to typical UK choices but quality is good and there are lots of options. The restaurant can get really busy at peak times. Parking is a real challenge, there simply isn't enough space for cars in the main car parks close to the hotel but, we were given a remote control keyfob to access car park 3 at the very top of the grounds, which meant we always had somewhere to park.

The hotel exceeded my expectations. The last time we stayed at the hotel Eris and the kitchen smell in the hallways was awful. At czarny potok it was all smell of perfues and good comsteics. Large complex. Super well-trained staff. Breakfast for kings - very large selection. Sound of the stream when you open your bacon. The spa we used 10 times altogether. Paulina, Kasia, Kasper are very professional. Great facial, massage, body scrub. Super nice VIP spa with mud mask- amazing. Bought loads of cosmetics. Very relaxing and pleasant stay. Krynica boutique town with a great walking area, Pijalnia with different kinds of waters for different ailments. Beautiful concerts in Pijalnia Wod place. I loved it very much

I liked everything.

Very nice location and staff. I have a present from the hotel for my birthday, it was very pleasant, thank you very much! Very nice and varied buffet breakfast, everything was tasty and fresh. There are a lot of entertainments for kids, we have enough time for relaxation, while our kid was under supervision:)

just furniture in the room may be refreshed

Great place to spend your winter holidays. Food was great and everyone could pick something what they like. We were in group of 4 plus a dog. Room was comfortable and there was a lot of space for everyone.

Simple things like lamp did not work. Wall paper starts to peal off from above radiator. Doors for the fridge were crooked and hard to close. Maintenance department could have a closer look at those.

very friendly and professional staff (especially in SPA and at swimming pool -pool attendant Mr. Mariusz). Breakfast was very versatile and copious, full or regional specialities. we highly recommend SPA treatments -oxygen chamber as well as private sauna area provided great relaxation experience and put us on cloud nine ;) great food in Kiepuras restaurant (awesome smoked tartar and super nice drinks!

all was good. perhaps it is better for family holidays than a romantic stay (a lot of kids ;)).

Very nice place, perfect service, client oriented, delicious breakfast

The pizza in the Italian restaurant is not Italian pizza, it looks like fast food. Big variety of meat in the breakfast, and almost no fish (for those who don't eat meat)

A lot of space to spend a nice time, both for children and adults, the hotel offers a lot of attractions and entertainment, very good food, nice people in the spa and in other rooms I highly recommend

Breakfast, spa, beautiful surroundings

Bar staff, Christopher, disappointed by customer service, grumpy and moody, doesn’t look like he enjoys his job

The facilities are amazing, pool, saunas, bowling alley etc. Plenty to do with the family rain or shine.

Can't fault anything. Amazing accommodation

It was awesome