The aqua park of the hotel is fantastic: on lower level there are a couple of large pools, multiple styles saunas and several whirlpools. On the quiet zone second level there is large brine pool with outdoor area. Spa is great as well, it has a saline room and we all got massages. Hotel has two restaurants, one buffet and one a la carte, both outstanding.

Overall, we had a great experience with the Lubicz hotel. The staff was incredibly helpful, and the amenities were great. Our kids loved activities and the swimming pool. High-quality rooms and high-quality service. This is the perfect hotel for a weekend getaway in Ustka.

Paid parking during weekends can be frustrating (maybe there should be a parking discount for guests that must park on a grass or sidewalks)

Breakfast, huge gym, fantastic pool(s) with salty water, helpful staff.

Booked the room with view , which was non-existing, facing other rooms, Hotel location is far from the beach, in the middle of an ugly part of this little town. Parking is extremally crowded, undersized for the volume of guests. Room service is often owerwhelmed and cant deliver food within reasonable time limit.

all was perfect!!!!! room,facilities,amazing brakefast,and dinner,amazing stuff,!! perfect spot not far from the old city and the beach,all of the stuff speaks anglish and easy to communicate,-perfect stay!!

the only thing that we had an issue with was the noise of the machines on the roof ,we stayed on the 4th floor and the , noise of the air-condition machines on the roof was to noisy.

It was a beautiful hotel and a great place to start/end every day

That I did not get to spend more time at the hotel

breakfast, medical resort

That at the reception nobody checked the COVID passport. Extra parking payment. Not many parking spots.

In particular the staff. Everyone speaks to you on every meeting. The breakfasts are exceptional. The Al a Cart restaurant is very good indeed. The service was excellent.

I do not think that there was anything we did not like.

The room was quite large and very comfortable for a couple and a nine year old child.

I was expecting a balcony. I was told on arrival that the room did not have a balcony. Furthermore, the windows opened up to a roof area above the swimming pool which afforded no view at all.

Staff arrived to my room to close the mini bar. Was a bit awkward, looks like a process gap in customer experience. Same goes for leaving the plot by car, not a real process in place, and you need to wait long

Everything else. The food was great, the facilities were top notch and we would definitely return.

We had to bring our own travel bed for our two year old son because on booking we were given the impression that we could not get one provided by the hotel. At meal times the staff were a little too eager to take your plate/glass away.