Very friendly and helpful staff, the hotel is exceptionally clean and the beds are so comfortable. We were a family of 4 and the rooms are well set up for accommodating young children. The rooms are cleaned daily and there is a lovely view and balcony to relax. The breakfast is a good choice and refreshed regularly through the morning sitting. We did the evening buffet one night and this was also nice and good value for money. The spa is a an added bonus with pool, sauna, steam room and jacuzzi!!

We stayed during Carnaval weekend so it was really busy in the spa, the pool is small so filled up quickly and the water in the hot tub soon became dirty.

The location across from the gym/pool and natural cafe was a pleasant surprise. Easy to walk to town and nature paths nearby. Great view outside of hotel room. The suana was perfect reset to the day.

The hot food on breakfast was quite salty & oily, so we enjoyed the bread, the fruit and oatmeal. I also prefer fresh coffee instead of out a machine, that’s just me. The scent that the hotel pushes from the vents was quite strong for our senses. When we asked about it the Concerige said they would put less aroma in the vents during our stay.

Nice room, good breakfast and dinner, with very friendly restaurant staff. Bed was very comfortable.

Google maps brought us to the rear entrance of the hotel, which was not very attractive, and needed some attention: we wondered what sort of hotel we had come to! However, whilst first impressions were poor, the hotel turned out to be very clean and comfortable, and the half board option which we had booked worked out very well. We would be pleased to stay here again.

we went for a night as a family of 6 and we just loved every single thing at Luna, the place is simply amazing, the weather was favorable so we spent the afternoon at the pool, the water was surprisingly warm, I don't think it's heated but it was in a really comfortable temperature. the room was so comfortable that we didn't want to go back home! if you have the option to have the meal included just go for it! I can't describe how good the food was, we had codfish and we really loved it, there are plenty of options for the kids as well, and it's buffet, you don't even have to wait to get served, if you have kids that's a great advantage, last but not the least, the staff was really friendly! big Shout out to everyone that makes this experience such a great one! I'll for sure be back!

The hotel is in a perfect location. The room was big and very clean with a big patio door leading to a big balcony facing the gorgeous view of the mountains. Comfortable bed and pillows. It’s within walking distance to town where you will find lots of restaurants and coffee shops. A delicious breakfast was included Definitely recommend this hotel.

Nothing

Mostly everything was ok - the service and staff were friendly and helpful (especially in the lounge/bar). Spa area requires a bathing cap (which we didn’t have) so we never tried it out. All in all everything was ok - given the price…

The dinner in the restaurant only really had a single menu with 3 courses - no a la carte - although we only ordered the appetizer and that was ok as well (paid only a portion of the menu price).

It is a very nice hotel located in a beautiful town. The staff was extremely friendly and professional. The outdoor pool is very pleasant and well equipped.

We didn’t enjoy the indoor pool, the water wasn’t hot as it was supposed for a wellness spa. The pavement around it is very slippery so very dangerous. The water in the jacuzzi had a very strong chemical smell.

The breakfast is excellent with a lot of options, including fresh orange juice and pancakes. Both swimming pools are great. The spa area is very quiet, we have enjoyed a nice time there as a family. Definitely recommend this hotel to anyone travelling to Arcos de Valdevez!

It is nice hotel with very friendly personnel. The room was with very beautiful view to the river and mountains from the balcony. We liked the open pool outside the hotel with comfortable furniture. The breakfast was good and variable, but if you come 30-40 min before buffet is closed there will be not so many choices, not enough of juice, bacon, fruits for all the guests. We liked the service at restaurant nighttime, very competent and friendly staff including bartender.

The hotel is old and rooms should be refreshed, some spots on the walls from luggage or shoes should be removed in a 4 stars hotel. The spa center also looks like old fashion, not so interesting for young people. Hope my feedback will help the owners to become there hotel better.

The hotel and location were great! Great balcony overseeing a pretty town.. The day staff were excellent. The breakfast room was very basic and lacked character....felt like a conference room, no staff, very basic set tables But good adequate and nice breakfast options, pastries were really nice. Great place!