Beautiful old building converted to modern standards. The staff are extremely friendly and accommodating. Rooms are large with plenty of light. On one side there is a lovely view of the river. Free coffee and fruit continuously available. Breakfast choice extremely good. Slightly lacking atmosphere which, we personally feel, could be addressed by adding more paintings and colour. But overall a nice hotel.

Cold, cold, cold. The room was cold when we first arrived though we do appreciate that the heating is not turned on until the room is booked, and we do same day bookings. But even the public areas are cold. We stayed during winter, but do feel the overall comfort of temperatures should be addressed.

Wow an amazing hotel so much history. Stayed here for 2 nights. The breakfast is brilliant. There are loads of restaurants within walking distance but we ate at the one next door which was nice and very traditional. No bar but you’ve only got to ask for a beer and it’s brought out to you on the terrace. Reasonably safe for motorcycles parked at front of hotel, no access for cars due to bollards. Car park at side of hotel

Nothing

Location was excellent. Staff especially Adriane, was outstanding. Speaking very English, french and Portugue. He explanied in detail good area to visit in area. Accommodated our vehicle to a safe area to park. Restaurant food was good.

In the associated restaurant a number of different waiters suggested they spoke english, however different waiters at each course delivered our food. Some speaking in their languages. Difficult to build a relationship therefore with each.

New, clean, comfortable room with a terrace was perfect for us. It was cozy warm and provided a beatiful view of the river at dawn. We enjoyed the old architecture and history of the former convent. The location in town, near the river, a park, and walkable to restaurants was ideal. The breakfast buffet in the space it's served was not only beautiful, but delicious. Whoever prepares the food and buffet is an artist. All the staff were 5 🌟. Enthusiastic and available as needed. They provided valuable resources on what to do in the surrounding area.

We were fine with the cool, wintery, central space but others may find it less refreshing. Nothing one more layer in winter doesn't fix.

Great ambiance and historic detail. Terrific location in the historic town, close to shops and good restaurants. Very comfortable room and very pretty central sitting area. Excellent staff, especially Louis who took the time to tell us about the town and surrounding area, and was a helpful guide for restaurants.

There is a drain smell in the bathroom that is very strong and should be attended to.

Perfect location in the centre of town.The reception staff were outstanding , they gave us such a warm welcome and detailed information about the area. We enjoyed the breakfast and in the evening had an exceptional dinner at Santo Amaro restaurant, which belongs to the hotel but is located a short distance away. Once again the staff were very attentive and friendly and the food excellent

Beautiful hotel with good sized rooms, great breakfast, and very friendly and attentive staff.

I think the hotel is missing a fireplace in the main sitting area and in the library/games room. I am not implying that it felt cold -not at all. A fireplace would create a lovely atmosphere and a cozier lounge area.

It is a gorgeous, well-run, super clean hotel in a prime location. I wish I could have stayed a second night to explore Serta and the surrounding areas. Unfortunately, the hotel was completely booked out. The breakfast was amazing.

Not much

Great central location, wonderful facilities and delicious breakfast - above all it was truly customer focused … everything had been thought through from the eyes of the guests … right down to the best ever robe and slippers too!!

Nothing

The location was ideal, very central to lot of amenities. Excellent breakfast choices. Most of all , the staff were very friendly, helpful and welcoming.

The USB port in the room wasn’t working, highlighted the issue but had my phone charged at reception.