big rooms , clean and well equipped with amenities helpful staff , always available good location in the city comfortable stay

basement car parking small otherwise none

The room is very spacious and clean. The quality of furniture and amenities was superb. The location is next to King Faisal University. There are a lot of free parking in the hotel area. The place is not crowded at all. A lot of eateries such as popular food outlets and restaurants are nearby. The staff were very friendly and helpful. We did not book any breakfast, but surprisingly, we were offered complimentary breakfast for our two-day stay. Thank you to the Hotel for this complimentary offer. The breakfast was really very good with a wide range of hot cooked options. We will certainly return to this hotel if we revisit Hofuf.

The Wi-fi was very weak in our apartment because our apartment was probably at the back of the hotel. However, the Wifi in the lounge area, hotel restaurant and other locations in the hotel was excellent.

The hotel is clean, well mantained and the breakfast is good. The staff challenges at times with English, therefore, you either should look for someone with good english, or ensure that what you are asking is understood correctly. The rooms are like mini apartments includingin also washing machine, microwave, iron, etc. The loby area is quite nice. There are plenty of nice bars and restorants in the area, including several fastfood brands, however, quite distant from the center of the city or any big shopping center.

The restorant was serving only breakfast. It is not possible to have lunch or dinner at hotel restaurant. There is no menu on sight at the loby bar, so you have to strugle with the waiter to understand the order and price.

we had two adjoining suite rooms with our teenage daughter which made it so much easier! my daughter used a wheelchair and the staff could not have been more helpful! Breakfast was a fantastic choice and I admit I had the delicious waffles with chocolate sauce three days in a row they were so good! my family tried out many of the other breakfast items and were really happy with it. the view from the restaurant is amazing! the place is super clean! we had an issue with the aircon the first night, and when we reported it in the morning it was dealt with immediately. the rooms are lovely and the bed was so comfortable! my daughter has problems sleeping usually and she had the best nights sleep in the last two years! the shower was good and powerful. plentiful toiletries. lovely reception. easy parking outside (and there is basement parking which we didn’t use). super helpful staff in reception, housekeeping, and restaurant, and security! oh and lovely quiet rooms! soooo peaceful! (and fully equipped!). we’ve previously stated at the Intercontinental but I’d choose this hotel again in a heartbeat instead!

it was all good

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I've paid through booking with an extra bed; however, I was charged again at front desk for the extra bed. Also, they wanted me to pay for the whole stay which I already paid through booking. Back and forth until I convinced and showed them proof that I have paid for the room... however they did not believe that I have paid for the extra bed... proof of extra bed is here in booking.

I visited this Hotel for one time and i already did my second reservation and I really liked it because it was very clean, things were organised, and all the staff were friendly and accommodating. A very good place to relax and to meet my friends in Al-hasa. I would highly recommend it, and I would like to thank Mr. Othman Al-Mulhim for his professionally and all staff too.

Very large suite we got and it was clean with all the facilities.

1- wifi has a problem. after talking to the staff I understood this is always a problem to connect. Even after connection the speed was too slow. 2-restaurant on top floor is only for breakfast. You cant go and eat food there 3- No balcony in the room 4- problem with hot water in bathroom

Absolutely everything:great Location (all is around you walking distance to restaurants, fast food..), room size & facilities, breakfast (with even fresh orange machine ) Reception people are making you feeling they are happy to see you Despite not having breakfast option in booking, they offered it free for me and my family

Nothing

Staff very friendly and responsive, very generous. Extremely comfortable hotel and facilities are perfect. Breakfast is outstanding. We were surprised that there is a full kitchen with good dishes and a washing machine. You can easily stay for a long period comfortably.

Internet on seventh floor didn't work well.

I came for early check in at 12noon and was promised to get a room ready after 30minutes but end up need to wait until 2pm. I fell asleep in the lobby while waiting. The manager saw that and quickly arrange for a bigger room that is available for immediate check in and get us breakfast for next day. All for free!