Location was great and staff was kind and helpful. the building is beautiful and the courtyard is very refreshing.

the room was surprisingly bare and the paint needed a fresh coat - there were marks all over the walls that it almost looked dirty. ultimately, it didn’t feel like a 4 star hotel despite being advertised as so. aside from a fresh coat of paint the room itself could be improved with a few easy and inexpensive changes to give that 4 star feeling: robes & slippers for guests to provide a more luxury feeling, a full length mirror for both light and function and art on the walls. with an art school in Vic it would be so cool to see local artists/students work featured in the rooms!

Very comfortable, breakfast was excellent and staff very supportive and friendly. Receptionist realised our needs and quietly reacted to them. Garden really stunning. Rooms comfortable and accessible, my wife is an independent wheelchair user.

Initial access to Hotel. Signage from parking should be clearer (especially if one has travelled for sometime and is tired!) Too much use of heavily perfumed cleansing products in the room on arrival. Some folks may like this but it was a bit overwhelming for us. Ramp to front door too steep and small so unable to use independently. This was a shame as everything else was great. This was discussed with reception on departure.

Everything was great. I've got nothing negative to say about Les Clarisses. The room was big and clean, the staff were really nice, breakfast was delicious, and we even checked out the beautiful garden. The whole building has been renovated with such delicate and impeccable taste. We're already looking forward to our next stay.

My only problem was that the water wouldn't get warm enough in the shower. We spoke to whoever was working the front desk and they said they would check it out and even said they could give us a different room, but, although thankful for that offer, we didn't feel that was necessary. The staff were very helpful and sweet.

it’s a beautiful hotel located in the old part of town. The rooms are very spacious (we booked 3 different types) and it’s all the amenities you would expect. The staff went above and beyond to make us feel comfortable. My parents have reduced mobility and had no doubt in collecting their suitcases from their car (at a nearby parking) on arrival. Driving from the car park to the hotel can be a bit confusing, one of their staff had no doubt in walking with me to the car park and jumping in the car with me to show me the way back to the hotel… amazing service. ALL staff were absolutely amazing.

The hotel has an arrangement with a nearby parking which is 150 m (approx) from the property. Since it’s in the the heart of the old town, cars are restricted (cameras operate) and you should contact the hotel if you are looking to drive up to the hotel entrance to drop the suitcases. - They will ask you for your registration number to ensure you don’t get fine.

Great location in the heart of Vic. Easy walk to the lovely old main square where you can enjoy food and drink at the many bars.

As it is in the old part of the city it was very difficult to find travelling by car as it’s in a pedestrian area and you have to park at a nearby public car park which is fine but… having driven around in circles 2 of our party went by foot to hotel to ask where to park? Hotel needs to provide more details for parking when you book. You also need to pay for parking.

Fantastic hotel in a great location. The hotel has wonderful views from the bedroom and even from the bathroom while in the shower! It is incredibly central yet very quiet and peaceful with beautiful gardens. The bed was large and very comfortable and the room and bathroom were beautifully clean. A delicious breakfast with a huge selection and immensely kind and friendly staff throughout.

It was spacious, in a quiet place and clean.

The toiletries in the bathroom were scarce, basic shampoo and body wash. No extras and for the first time l didn’t take with me and needed! No complimentary coffee or tea in the room or nibbles.

The location is perfect, the hotel is very, very nice, the staff is friendly.

The coffee machine in the restaurant should be fixed or replaced. The breakfast could be more diverse, considering it’s the most expensive hotel in Vic. The WI FI in my room was pretty bad.

I love the beautiful hotel, it is in the heart of Vic very convenient to go all around the city. The staff is wonderful, have stayed here many times, will never stay in any other hotel in vic. This kind of a hotel was needed in this area.

Everything

The staff was super, super friendly. Montse, Dolors, Fidel and Roger were very friendly and efficient.

It is a pitty they do not have some sort of room service. And an electric jug and some coffee and or tea in the room would be nice.