The hotel was really close to the centre of Umeå, a few minute walk and you have malls and restaurants all around. The beds were incredibly comfortable, especially the pillows. Rooms had everything they needed, and the bathroom was really fresh and equipped with high quality products. The facilities were modern and clean. Hotel bar had a good sortiment of drinks. Breakfast was also very good, a wide soriment of more heavy breakfast such as eggs, sausages, bacon, but also lighter foods, yoghurt, cereal, fresh fruits, smoothie and so on. Staff was friendly and polite.

we upgraded our room at the hotel for 20 euros, to get a bigger bed for instance. We got really excited, since our room was now on the 11th floor, and we were expecting a nice view. To our disappointment the view from our room, was straight into another apartment building that was really nearby. Felt a bit disappointing that we paid more for the upgraded room, but unknowingly most likely downgraded our view. The hotels site did not show this view at all.

This is an ok hotel very centrally located in Umeå. It is well decorated, the room was nice. Wifi was ok, pillows were alright. Appropriate bathroom, ok toiletries. We’d probably come back!

It is a bit on the expensive side, and then details start to matter more. For example: there are not a lot of towels and those that are are black/grey and so are not very welcoming. Saying that the room had views over the river is a stretch. You can see the river but you see mainly a huge office building. The breakfast is not so good. There many options but everything looks better than it tastes (like: pancakes are hard, ginger shot was terrible and there is really no need to have either in the offer).

Excellent breakfast, very welcoming and friendly staff, great location, spacious lobby and breakfast area

The standard double room was on the small side, with not much storage cabinets for your clothes and personal items. The only available "cabinet" was under the bench, which was quite dusty. The Nor restaurant at the top floor can get busy - consider reservation in advance.

We got a free upgrade to a Superior room. The people working there are really nice , and provides extra service. One of them even helped our 10 year old with making a grilled cheese sandwich at the brekfast. She waited with him the while it took for the cheese to melt, and talked with him ❤️ The visitt was really good, so were the room and facilities.

We were very impressed with the breakfast service, the food was wonderful and such a variety.Truly a scandinavian experience. The location was great, we could walk around the city and enjoy the history, water views and general atmosphere.

No parking garage for the days we had a rental car. The parking garage had a payment system that was somewhat confusing especially for Americans who don't know Swedish.

Lovely staff! The room was quiet and the bed was super comfortable.

I visited the spa and it was a disappointment. Only one sauna, and only one pool and it was really small and too crowded. The spa was loud and quite stressful so I only stayed for 20 minutes. Good thing: entrance was cheap, so it was ok, and the view was beautiful.

Location Interiors Restaurant location Sauna/Location Gym

The comfort level of the sofa bed. Sunken in the middle, too thin mattress, should have had a mattress pad on top. Family room, not accommodating 4 people… lacking hopks in the bathroom to dry towels, swim gear, lacking charging outlets by each bed

They are very helpful and as my friend and I arrived very early on the check in date and we travelled for more than 24hours to arrive, they checked and found a room for us that we are able to check in much earlier than expected.

It would be great if the breakfast area has english names for each food and drinks. Please check on the maintenance of the bathroom and there were some dust around the room.

good breakfast comfy bed good location

I booked the spa I had to go down to the reception area twice firstly I couldn't enter the spa and secondly, i wasn't given a towel/robe and i had to go down to reception again - i was expected to know how it functions

Amazing sleeping comfort. Duvet and pillows were heavenly fluffy and kept perfect temperature. All colleges agreed the beds were the comfiest hotel beds ever. The hotel had classy furnishing, the food was excellent, the hotel was kept clean and the staff was friendly. I would love to stay there again.

The bathrooms had poor lightening.