The cleaning staff was the best ever. They were so kind and helpful and showed us where to get boilers for coffee and gave us directions. We met them outside our rooms while they were cleaning and their service level gave us the impression of a high quality hotel. They should be promoted as receptionists.

Their was no sign of woman on the changing room for the pool so several men came in while we were in the shower. The floor is too slippery in the showers, a mat should be put to prevent injury. The stairs outside room 105 has no fence so it was so dangerous to pass with small kids

Staff was welcoming, very friendly and helpful. Our family room was spacious, beds comfortable. Nice restaurant, sitting- and Breakfast area. Pool, Whirlpool and a small sauna open till 10 pm. Breakfast was very good with good quality and variety. We enjoyed our stay. and would come back anytime.

Pool was to small for swimming, but enough for the kids to enjoy. During rush hour at Breakfast time there could have been a little bit more staff, because it took a while to clean the tables (but the ladies where very courteous though). WLAN poor in the room at the end of the aislle.

Nice hotel located 2 kms out of city center, but walking distance, for most. Rooms were nice and clean with bathroom and shower. All neccessary amenities. room faced the parking lot. guests needed a parking permit issued by the receptionist. the walk along the canal and lake to city center was really nice. Quick checkin.

A little confusing spacious lobby area with gaming room, bar and restaurant. a little lack of intimacy there. Hotel is targeting conference guests and it shows.

The hotel room was spacious so we had place for all our luggage. Breakfast was fantastic with a lot of different options! There is a short walk to the lake where you can have a nice little walk. Is not far from the stores and stuff so also nice.

At Breakfast there was a lot of choose, hot & cold, different kind of bread, meats & cheeses, jams.

No aircon in the room. Being on the 2nd floor, I could not leave the window open to ventilate, because of the flat roof outside.

Good location near the lake. Good modern facilities with restaurant and gym. Restaurant was closed on the day we booked but a free cold buffet was provided which was much appreciated. Karin in reception was very helpful and friendly . Large car park

Nothing

The pool and the jacuzzi were amazing. The rooms are sound isolated as the door is quite heavy. Bed is comfy.

The spa happened to be closed while we were staying there.

Big, comfortable and clean rooms. Had a little issue with the checking out time, but the front desk staff were exceptional with dealing with it. 10 stars to their customer service skills.

Nothing.

Large rooms with additional seating area, great pool / hot tub, indoor mini golf and great location to explore Vanersborg.

No air conditioning made the rooms quite warm, but fans were available.

The staff! The staff made the whole stay worthwhile, the rooms were so hot and couldn’t sleep, but the staff tried so hard to make our stay as comfortable as possible. They all works so hard with a smile on their face on a hot overbooked hotel night. So for us, the staff was the best thing we loved about the hotel! That’s the only reason I gave a 10c with out them I would of given it a 3

Illed prepared for an over booked hotel, not enough staff, rooms were so hot.