I must admit that, having made a booking for a stay at Villa Alma, I ended up being forced to cancel it at the last minute for unforeseen reasons. Under the reservation terms, I would still be required to bear a full charge - but the utterly courteous and understanding manner in which the property handled my request to waive that charge is by itself deserving of all praise. I will most certainly try to come and visit at a later date and will recommend the property to other people as well.

My only remark has to do with the way Booking.com acted. As it acknowledged that the property had waived the charge, it still went ahead and charged, on the very same day, my credit card for the full amount. The refund only came (with kind apologies) a few weeks later, once I noticed that it had yet to happen and submitted a complaint. Of course, this has nothing to do with the property itself, whose owner or manager (Viggo) behaved impeccably throughout.

Fantastic location by the sea and Visby city center in the wonderful Almedalen park. The breakfast was one of the best we have had at a hotel. You could eat inside or outside overlooking the pretty park, Almedalen. Our family room was decorated so nice and cozy as was the rest of the hotel.

Everything was to our expectations and liking for this small hotel.

Amazing property, stylish decor, great rooms, accomodating staff. Super delish breakfast.

Our first room had a bit uncomfortable small toa, but we changed the room, so we really appreciated the staff flexibility.

Super cosy and personal place. Beautifully furnished at the best possible location right at the waterfront. Sundowns are breathtaking ! The other side of the building faces the Almendahl park and the old (medieval) city center of Visby - again with amazing views. Staff is extremely friendly and personal. Great home cooked/baked breakfast buffet. This is our place of choice in Visby/Gotland.

- Breakfast was amazing - Perfect location just by the sea, where you can see the sunset. Next to a nice park and very close to the old town

It is an old house (very well renovated though) so there is no elevator

Newly refurbished and fresh, comfy pillows, nice staff!

The cord for the hairdryer is short and there are no outlets near a mirror, seems like a mistake when refurbishing the rooms, but easy to just change hair dryers :) The room had no blinds, just thin curtains, would have been nice to be able to make it dark for optimal sleep experience. Unfortunately had to leave before breakfast was served - would have been nice if a small take away was available for guests departing early

Great place to stay in Visby. Staff was very nice and welcoming, the location was amazing with great sea view and the breakfest was tasty :)

Location is magnificent. The breakfast is one of the best I've stayed in around the world. Staff were friendly and helpful.

Room faced the ocean so it was a little cold at first with the draft, but then I worked out the heating so all was good.

I like everything on this hotel. Staff is very helpful, location is perfect so you can enjoy city easily by walk, comfy from the bed, fantastic breakfast and cosy room. All exceeded my expectations :-)

Nothing !

Can't speak highly enough of the staff - all so welcoming and hospitable - and providing excellent service e.g. help with restaurant and taxi bookings, phone chargers, take away breakfast. Great ambiance throughout the hotel and a delicious breakfast.

The bathroom was in our room was very small - in particular the area for the toilet.