Coveniently laid out. Great viewsof Lake Victoria. Room spacious and well-appointed. Great breakfast.

Could not regulate the A/C temperature of my room. Blew too cold even when temp set at high max of 30 degrees. So, I had to alternate between ON and OFF every 10-15 minutes while in room and couple of times in middle of night. The male housekeeper sent up to change batteries in remote control was rude and dismissive. We thought, at first, it had been fixed, but it was not. He was in a hurry and there was no follow-up by the front desk. Poor concierge service. I asked a manager if they could put me in touch with a driver I could pay to take me on a brief 2 hours tour of any upscale neighborhoods. He enthusiastically said he would work on it and let me know. It would have been ok if no driver was available, but just say so. I never heard back about the matter at all.

Gold Crest hotel is an excellent establishment in Mwanza. It is located right in the heart of Mwanza which is very convenient for tourists from other countries as there is excellent access to a number of different banks to obtain cash for the days activities. In our case we arrived with a low cash reserve and needed to withdraw cash daily from Travel cards. This was a concern at first but as there are numerous large banks very near to the Gold Crest we were able to find one that could accept our Australian travel cards and make the necessary withdrawals. The Mwanza town centre is quite safe for tourists and we experienced no problems in walking in the town area both for shopping at stores and local markets and to do our banking. The people of Mwanza are friendly and trustworthy and everywhere we went we received a warm welcome and excellent service. Staff at the Gold Crest are very helpful and friendly - with a strong desire to provide great service. The breakfast provided with our room was very good - with wide range of items and the location is tops, as you can sit on the balcony overlooking the street to eat, or indoors at very comfortable places with table service - which ever you prefer. The Gold Crest restaurant has food options to a very high standard - we felt that the meals we ate were the equal of any we had on our extended tour of Europe and Africa. Really high standard for presentation and quality (delicious) and large very adequate portion sizes. We found that one meal between two was often sufficient and the pricing was very good making the meals in the hotel a very nice high standard value for money experience in a very comfortable atmosphere. Room Service was good and the rooms are cleaned everyday and the hotel also has an excellent value laundry service which we used several times - very convenient. When it came time to pay we were able to pay with credit card which is not always a certainty in Africa. Many thanks to the Gold Crest hotel.

There is very little that could be better - there a few small items in the rooms that could have required some updating but overall very well fitted out.

We were pleased with our stay here. The staff were very friendly and helpful. The room was clean with good facilities. The view from the balcony was beautiful. It is a 10-15 minute walk to the lake. The location is central and there is an ATM and bank nearby with an exchange bureau. We also used the conference facilities for a day.

There are limited food choices and the food takes time. It would be helpful to have an option to pre order food when travelling with a group.

Breakfast had varieties and was ok with me. Ushers were too eager to take a served plate; sometimes not necessary especially in the days of COVID they should request if you need help, if not then leave you alone..

Try and work on the Internet connections and speeds, sometimes on and off.

The staff, the cleanliness, and the comfort of the bed.

I believe that the rate is way too high. It’s not a good value at all.

The breakfast was excellent ! The location is excellent with the view to lake Victoria

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Staff are very polite and rooms are clean and spacious.

Wished there was an option for a menu separate from the buffet for lunch/dinner/snacks etc

all staff were very nice.

the hair dryer did not work. The shower did not provide the hot water, it was cold.

I really loved my stay at Gold crest. The food was awesome also the staff was warm and welcoming.

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Location

Need improvement on room entertainment (tv)