From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

Due to the spread of the rooms, Wifi in room was not great. But this is to be expected in remote areas and it's a small price to pay for what was otherwise an incredible stay.

Stunning views over the Ngorongoro Crater from every room. It is this that is the principal reason to choose this Hotel. Everything else was OK but not spectacular. In our case we were particularly disorganised about all our park permits as we self organised the trip, not using a safari company, and a flight delay took our park entry past 6 PM. It was all sorted with help from the hotel but then we were fortunate to have got the mobile phone number of a particularly helpful manager; this turned a potentially disasterous trip into a great one!

As far as facilities, food and other offerings everything was adequate but not special. At least the cost was not as high as many of the other hotels in the area!

The rooms have fantastic views over the crater and are very comfortable. The heating system works well and is needed at nights. The bar and restaurant have similarly great views and is lovely to chill out and relax. The Wi-Fi works well and reasonably fast. The lodge is close to the descending and ascending roads to the crater- both of which are paved and don’t present too much of a driving challenge The staff are all very helpful. If self driving, it is useful to know the lodge does have repair work shop where basic repairs can be done.

Amazing amenities at a mindblowing location. Also the included food options were superb.

Had a miscommunication about the price of extra services which were taken care of but left me with a bitter aftertaste to this otherwise fantastic stay. Furthermore, some of the included services, even though they show their excellent service, felt unnecessary and a bit awkward even - for example the room making service in the evening.

Perfect location, absolutely stunning to see the magnificent Ngorongoro crater from the comfort of the lodge. Especially sunrise is breathtaking. The stay itself is a unique experience. Staff are very well trained and very attentive to guests, they all have shown us true East African natural hospitality.

Can get a bit crowded at reception and in the restaurant during the dinner time. This is a big lodge that also hosts big groups.

The view from the rooms is breathtaking. The staff is very kind and professional.

I'd recommend for people to handle their park fees themselves when visiting Ngorongoro. We indeed asked the hotel to handle it for us. Although I'm a Tanzanian Resident, they made me pay as a Non-resident, bringing an extra charge of more than 100 USD. We got the information only when checking out, which I believe was made in purpose.

Location, location, location. The view of the crater is unbeatable, and there aren't too many spots left on the planet where you can see stars (and beyond) like you can at Ngorongoro Serena. Service and food quality and variety was excellent, and to top everything off, I found my vehicle, which was covered in two week's worth of mud, sparkling clean the morning after our arrival.

The view was simply fascinating. The photos would never do the view justice, believe me! There is a moment of fascination the moment you see the crater view from the your room. I don't get these moments a lot. Staff is beyond friendly, like all branches of Serena. Everything you want will be accommodated for you!

Nothing.

This property is beautifully located on the edge of the crater, my room had a magnificent view with a spectacular sunrise. The staff are very friendly and helpful. The hotel is well suited to a solo traveler.

Great location over looking the crater to see the sunset and sunrise. Food great for breakfast and dinner. We got packed lunches as well. The hotel had a Masai show in the evening- which was a bonus.