Really original and wonderful place in the semi-jungle. Views from the breakfast terrace are fabulous and the restaurant is decorated tastefully. We had the Thai suite which was really wonderful and super spacious. Recommend to everyone. Hotel has a list of regional tours which are reasonably priced. We met the daughter of the owner who was not only super kind to our son who was running around but also told us some very interesting stories about the heritage of the hotel and its owner. Staff in general is really kind and genuinely helpful. Pool area is very nice and SPA/massage was good and works well. No issues regarding distance to breakfast or steps and in case you cant walk there are buggies who offer help. Genuinly great place. Loved it.

* Difficult to get a taxi, GRAB does not work here * The restaurant is nice, quality is good but could be a bit more original/creative for this category of hotel

The service oriented attitudes of the staff, from the one who fetched us from the airport to the housekeeping staff. Even their service partner (taxi driver who fetched us to the airport) has good service attitude. He was careful to make sure my party of 3 was comfortable during the ride, adjusting the aircon flow and his driving speed. The impression I went away with is that the service staff were very prepared to go out of their way to accommodate guests' requests. I had to work on an urgent piece of work. As I did not plan on doing any work during this break, I did not bring my laptop. I asked the Reception about using their Business Office, but was informed that they have not set up one. After I explained my dilemma and requested to use a computer, Reception went to obtain permission for me to use one of their computers. It really made my day, and my boss's too, I dare say.

There is only 1 phone in the unit. By the time I rushed out from the washroom to the phone beside the bed, the line had stopped ringing. Please consider to have another parallel line in the washroom.

Incredible place to stay!!! Such a stunning location and resort! Staff were absolutely lovely and very accommodating. We are planning to come back and stay here again, absolutely beautiful accomodation in amongst beautiful greenery/trees. Food at restaurant was very delicious too!

No complaints, stunning place and excellent service, we will be staying again.

Firstly, the staff including in the restaurant are doing an amazing job. They will go above and beyond to make sure you enjoy your stay. The hotel is overlooking rural areas and forest. Both the sunrise and the sunset should be experienced here. You will enjoy this place if you come for peace and quiet. The food was also very good, especially the northern Thai dishes.

The breakfast in April was not great with very limited options on the “menu” possibly due to low number of guests staying at this time of year. After a couple of days, it felt repetitive. The air conditioning in the room is very loud and needs updating. The windows and doors have big gaps in the frame which is why mosquitos etc can come in. It’s not a good idea to visit the northern region in March/April due to the air pollution.

Stunning place! Magical sunset view from private balcony of my suite! Clean, spacious, well decorated room, super clean, comfortable bed and pillows, great facilities, best body massage ever and most of all very friendly and helpful staff! The reception staff, the restaurant staff and their manager Lissa made me feel like I stay with family. Don't think about it, just book it and enjoy this place :-)

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The location was amazing! And the staff were very attentive and courteous. And we were upgraded to a superior room. Thank you very much!

The restaurant menu could have a few more items in it as we were there for quite a few days and after a few days had tried everything on the menu. Plus they did not offer Thai milk tea n mango sticky rice. The desserts were a bit too western.

The sunrise & sunset & night star view, the huge room & bathroom, the huge hotel area for us to walk around (for pictures and simply enjoying nature), the restaurant that serves amazing food (we had 3 meals there and loved everything), the real fireplace, the heated pool, the cute cats that laze along the walkway

Because this resort is so big, it is really far from anything else. Transport to & from the resort to Chiang Rai city isn't cheap. Not all facilities are open and some looked quite ran down, probably because there weren't enough guests. We still had fun with the ones that are open though.

Everything! I would just move in there and stay forever. I was staying in the apartment on the top of the mountain. The views everyday whether from window of my apartment, or from breakfast area, were just mind-blowing, amazing. It was feeling fantastic just looking at those views. And the staff was so friendly, and it was such a great pleasure to be their guest. The apartment was huge. The bathroom was gigantic, and very clean. I was truly in heaven. Location was up in the mountains in the north and from far from Chiang Rai city. This location compromise is necessary if you want to be on the top of the mountain and enjoy sunrise and sunset from the terrace of your room. It's very close to beautiful tea plantation, which I highly recommend you should visit. I highly recommend this place, and I feel like I would like to come back.

The gigantic pool and the jacuzzi pool were all ours for 3 days in a row. It was amazing not having anyone else around. The gardens and setting are simply gorgeous. The staff is very sweet and speaks passable English. The food offered for dinner is quite good, and the restaurant setting is very attractive. The rooms are very large. Despite several negative points, our stay here was memorable. This is a special place.

There were cobwebs covering several of our windows, and the windows all need a good wash. The cheap plastic blinds and cheap fixtures in the bathroom certainly don't fit with the resort's pride in being one of the "top properties in Thailand." The resort sits 1 1/2 miles back from the highway on a gravel and dirt road, so fully expect your car to be dusty. While the dinner menu is quite good, the breakfast offerings are simply average. The biggest negative aspect was something beyond the control of the property: very poor air quality from all the fires set by farmers in the region. We had not expected this in early November.

Complete silence and isolation from outside world. Incredible views of Thai countryside and mountains in the distance. Resort is set in lush, manicured tropical gardens with beautiful plants and trees to admire. Large suites are designed with character and local style.

While the surrounding scenery is beautiful, not all suites face the mountains. It may help to ask for a specific view. Buffet breakfast OK but not spectacular. The place is very remote and isolated. This may be a plus but any trips out of here are impractical and require pre-arranged transportation.