Everything was great while at the property

The transfers were difficult and no help from the property. I booked a speedboat transfer in advance, only to learn after booking that they claim I will not make it to the speedboat so I had too book another one myself. And that boat did not go directly to the hotel, but to another port from which i needed to take a taxi. On the way to the new port and after passing the hotel original port- they called and ask if they should wait for me. This was upsetting. The hotel did not help or compensate for this

It was so beautiful that we extended our stay for 2 more nights. We took the sea water pool villa and it was so worth it. If you're looking for a holiday thats peaceful and full of tranquility then this is a nice escape from busy phuket. The stuff were really kind and friendly and hospitalible.

Breakfast was the same options everyday and the hot items were always cold unfortunately. I think that there should at least be a free shuttle to the town of Kao Yao as we wanted to get some items from 7eleven and the market. The charge from the hotel for 30 mins was 500 baht. I really believe it should be free.

The location was exceptional.

The apartments are on the sidevof a hill. While transport to the rooms is available they only go half way leaving a decent walk to apartments 4, 5 and 6. We were left to work this out ourselves after we checked in. If anyone has a disability or is elderly they would struggle doing this daily. Also the 17% surcharge on all food and drinkks is a bit steep made up of 10% gvverment tax and 7% hotel tax. When ordering off menu the 17% tax is added to give the nett price which is fine but when it comes to paying the bill upon checkout another 7% is recharged. This seems to be double dipping!

Location, facilities, beach massage, jetty seating , reasonable price of food, constant shuttles to take you around the hotel, free beach sports equipment,

No personalized service from staff. For hotel guest they should also arrange airport transfer to the hotel as getting there is quite tricky. I got cheated by the taxi people at the airport where I paid extra for private taxi and they dropped me to a location where boats for the day had left and then they charged me extra to get to another pier. This caused a lot of stress and we were on the verge of missing our last boat for the day. Which meant we would be stranded on some unknown pier for the night till the next morning For new guests arriving complimentary airport transfer is a must that should be provide from the hotel.

The big territory (although quite difficult to walk as these are high hills), very good breakfast, very-very helpful and friendly staff (everybody across the hotel), the fantastic decor (traditional woodstyle) nice beach with great sunset view, no waves even during the rain season, good selection and quality of food in restaurants and room service, quite a few shops, restaurants, bars, coffee shops, travel offices nearby.

Note that bay view studios are mainly in Hotel 7. They are really big and the view is really nice, but the hotel 7 is the most far from the beach and the main pool - it takes time to travel between the room and the beach/ main facilities.

Stunning romantic hotel at a dreamy location. True 5 star quality according to European standards. All details are styled in hard wood and are well-thought of. Loved the amenities of lemongrass in the room and the romantic lightning everywhere. The view is spectacular, definitely book the sea view rooms. It is worth it. Breakfast is generous and complete. Choose this place if you’re looking for tranquility. They entertain you with a fire show on the beach and live music every night, but other than that, this is a place to relax which we think is a unique selling point! Therefore a great recommendation for families with babies! The complimentary baby cot comes with it’s own mosquito net. (tip: tasty and cheap food options in the restaurants nearby in the village) We traveled in rain season, there were plenty of beds on the beach and at the pool to choose from. The cars taking you to the room were wonderful and with a baby, they take you all the way up with a golf cart. We never had to wait. The beach is beautiful, they keep it clean, the water is warm and not too wild for a baby to bathe in. This place offers a getaway with real Thai hospitality with a smile!

Small tip for families with babies. The breakfast area/infinity pool is located in Hotel 5. If you want a room within babyphone range, then ask for a room above this area. WiFi is excellent throughout the hotel, so if your babyphone works on WiFi you will not have this problem. :)

The property itself was magical. The room was amazing. The staff were lovely. It’s perfect for a short-term relaxing stay.

After a few days at the hotel we wanted to explore the island but we felt trapped on the premises, as the hotel wouldn’t help us catch a local taxi. They did offer for us to use their private drivers (at exorbitant prices) but we were told if we wanted our own public taxi we would have to walk (my wife is pregnant, it was 38 degrees and there were sporadic storms) down to the public taxi rank. They wouldn’t call one for us.

Exceptional staff our tour lady was absolutely amazing she went above and beyond and truly made every tour she was exceptional and would love to see her again when we return 10/10 🤩

Walking to hotel rooms it’s a little bit of a walk and they should consider taking the wooden cart service all the way to the infinity where the restaurant is

the property was great. everything was made out of wood. the villa was huge and the pool really convenient if you want to stay in the villa all day and relax-staff were friendly. Nice view.

Except for breakfast which had a variety of options, the lunch and dinner wasn’t something special (also the menu is more or less the same in all restaurants). You order via a QR code and there you find the options. i I think this is a remain from the covid era. It doesn’t feel right. you can add comments but still you cannot properly explain if you want something served differently. This needs to change. Finally, the music at the restaurant is really bad..

this was the most stunning hotel we have (and likely will) ever stayed in. everything was hand carved wood and the attention to detail was amazing. the rooms were absolutely stunning. the breakfast was amazing - restaurant up by the infinity pool was an incredible location. lots of free activities including yoga, paddle boards, Muay Thai boxing. dinner at the beach was incredible for west facing sunset views. good value for money. did have the option of walking up the beach and getting some street food if you liked. the QR codes for ordering was a fab feature - made ordering cocktails very easy! the pool was also lovely. staff super friendly.

wish we had chosen sea view rather than bay view but only because sea view has sunset view rather than sunrise (small detail!). be aware if you’re staying in the hotels up the hill, you have to walk a little further as drop off point via shuttle is a bit further down the hill. not an issue for us but would be if mobility issues.