The thermal SPA facility

The towels seem to be not the best but I am not bringing any critism, they were clean. I didn’t like the community either. But, what can you do! As a woman, I don’t want to blend in with the mens who are staring at me because I am having a bikini at the pools

Location is near the Sutluce bus stop, so once you have Bursakart, you can travel to the various tourist sites using Moovit app. The thermal pools are good and hot so good for a winter holiday. The breakfast is really great and not the same boring breakfast each day. The chef will prepare complimentary omelette if your booking includes breakfast. The view of the city is beautiful from the restaurant. The spa facilities are great and offers a private hammam. The people at reception (Pinar) and spa(Yuliana and Prad) are very helpful. When i arrived late and unhappy, i was welcomed warmly and happily by Ahmet. I will definitely return to this hotel.

We came about half hour before breakfast time was done. When i went back to get some breakfast from the buffet while they picked the stuff up, the waitress made silly noise which made me feel uncomfortable and not welcome. My emails were not responded to via booking. com so i struggled a bit to get there from the bus terminal, since the front entrance appears closed and there is no English sign to indicate the entrance is the road behind the main road. The shower in our room was little smaller than usual in the bath tub and it easily made the floors wet, but the room was comfortable overall.

friendly staff, lovely rooms, nice views, beautiful spa

not the hotel’s fault, but a nearby park had. a post event going on at night

The room was very comfortable, the breakfast was amazing, very delicious varieties of food. The staff were friendly specially the front office manager, Pinar, a super friendly female manager, she speaks english and was very helpful, she made our stay super relaxed. I have also noticed the manager of the hotel checks everything by himself, great service!

The only problem was the internet connection in the room, very slow

The hotel is one of most historic in Bursa. Unique for it's spa area. The biggest in Bursa mineral water pool is situated here. The hot water comes right from the earth. Stunning round space covered with dome, as from ottoman era with large pool in the middle. Around the pool in niches, are spaces for hamam, that offer some kind of privacy. Of course there are private mineral pools for extra charge. The spa area keeps the decoration style from the begging of the 20th sentury, really unique. Very friendly and helpful personel, very nice location with a view. Very good breakfast and the restaurant of the hotel offers tasty food (quick service and friendly prices) all the day long.

I checked in relatively late in the evening, and Burak + Pinar made sure that a plentiful basket of fruit was brought to the room after I had dinner. In general, the staff was extremely friendly. The Spa area is also very good. It is a nice historical hotel, but time has taken its tall on the more moders facilities.

A place were many celebrities visited. Ataturk . Turgut ozal . Ismet inono and westren such as cathrin heborn elizabith taylor and not to forget the last shah of iran and his wife farah . Nice situated hotel with a loveliy view to the city. Beautiful hamam and masage service. Quick service and friendly.

One downside was one of the two rooms we had got a nasty smel in de bath. It was not used for a while but they treated it when we mentined it

This hotels location is wonderful as it's central to everything as well as if you choose to go to the Uludag mountain for skiing. The amenities are great and the staff are very accommodating. They hotel is extremely classy and quiet and the breakfast has a good selection of everything to suit many needs. I have been here several times and would stay here again.

I just think the thermal area ceilings need renovation as obviously the humidity gets to the walls understandably. However, this is more of an observation and I would still visit again as its clean.

Staff is very friendly, kind and helpful. Staff made our experience better in the facility. Room was very comfortable and big enough. Comfortable bed and great view of the room is also good. Spa is good but could be better organized. Gym is not the biggest but enough. Check-in check out was really quick and easy. I used room service and restaurant of the hotel additionally. First of all food was tasty and service was quick. Most importantly restaurant pricing policy is in line with outside restaurant level (normally hotels are crazy expensive) so we did not feel the necessity to go out of the hotel for eating but prefer eating at hotel. Congrats on the hotel policy setters at this point.

We were unlucky because we met with a huge group of people and organization and due to this breakfast was chaotic. Staff and food could have been more. Also this effected hotel elevators which was not enough during our stay due to this crowd and we used stairs all the time.

the balcony view was refreshing, and has a wide area to have a peaceful evening. the staff were welcoming, specially a man named burak ( I guess). he ensured we had everything satisfying for us.

the bathroom sink was messy, it can flood the whole washing area .