Service from staff was outstanding, super attentive. They constantly offered complimentary tea and coffee and did not get tired of us having 5 coffees a day. Reserved a spot for our car out the front and always helped out when we were parking. Location is right in the centre of old Mardin town so easy access to all the cafes and restaurants with terraces. The rooms were very clean and the air-conditioning worked really well.

Everything was fine. There was one morning where the hot water took its time to flow but the water was still warm.

Perfect location in old Mardin close to all historical buildings, near to bazar and around plenty restaurants and cafes with live music every night. In hotel 2 restaurants: 1 on the roof with castle view where every day was served breakfast and 1 on the ground level very lively every evening - big plus for a great music. Room very big and comfy with sitting place, desk, little table. Bed huge and very comfy. Bathroom big with huge shower. Staff helpful and nice: we got some recommendations what to see etc. Mardin will stay for long in my heart, hopefully will back there soon again

The hotel is centrally located. The Staff are fantastic especially the manager and the mother and daughter team that organised the breakfast. This is a budget hotel by western standards. But I would not hesitate in staying here again.

Nothing to complain about except the air conditioning unit was leaking when I arrived. But it was fixed within an hour. It broke down again and the manager moved me to another room with me asking. I would definitely stay here again.

Location is excellent, staff very helpful

City view rooms overlook a restaurant which has late live music outside which finishes at midnight, then a lot of scrapping of chairs tidying up sometimes till 2:30 in the morning!!!!! It is separate from hotel so not their fault.

The hotel is located right in the centre of Mardin old town in a lovely historic building. Rooms are comfortable albeit a little tired in places. The manager and the bell boy are very friendly and attentive. The breakfast buffet was extensive and served on a roof terrace with great views.

On check-in there was some confusion over the room we had booked and I’m not sure that the photographs on Booking.com are correct. However, the manager took charge and resolved the matter very well so that we eventually received the room we had booked.

The location is amazing. It is closed to all the restaurants, bazaars and places to visit within the old town. They also serve good breakfast and the staff is very friendly. The room we stayed was clean and spacious enough for 3 people. We would stay there again.

I had booked the executive room as part of my Booking Genius offer but it was not available when we arrived and we were given a different room. We got the castle view instead of the Mesopotamia plains. The restaurant upstairs is good for a drink but not good for food.

Excellent location near the all historical objects, with nice view from terrace. Even life music at the restaurant in the evening. Good wi-fi.

Hotel may have been good once, but now it definitely needs a renovation. No specific place for parking, if you are lucky, you can find a place on the narrow one way street. Terrible breakfast, not fresh food.

Nice location. An older hotel in the heart of old town with a beautiful view of the plain below Mardin. The front desk was helpful and considerate, and helped me with airport transportation.

Live music at night, perfect for some but a bit much for me. I stayed on a holiday weekend so that may have made a difference.

First of all, check in experience - I arrived at the hotel very early in the morning at 7 am after an overnight bus trip from Cappadocia. I was allowed to go to my room my room much earlier than the check-in time so I could rest after the journey and before starting to explore Mardin. The hotel is located very conveniently in the old town in the walking distance from the main attractions. The room I got was spacious with a very comfortable bed and had everything needed. During my stay, I had a little bathroom problem, but it was immediately fixed upon my report. Breakfast is served on the roof terrace with a very beautiful view. The food is great and it's taken care of by a very friendly lady. The hotel's personnel did their best to make me feel like home, and they helped me a lot with organizing my visit in places outside of Mardin.

The room was clean at checkin, but during my two nights stay, it wasn't refreshed.

The staff were absolutely fantastic at the hotel, very attentive to all our needs from where to visit nearby to helping us out with our onward connection in Turkey. It is a really charming hotel with a great restaurant onsite, too!

The bed was a little dirty but nothing too bad and was easily cleaned. The WiFi worked only in the front part of the room but overall wasn't too much of a problem.