Staff are very good. Specially mr. Yossof who speaks english fluently and helped us to book return bus. Other staff also foik, arzoo and gokhen are good and we talk to them using google translate. Durig our stay, our room were cleaned twice but it may be down daily uppon request. We asked for some dishes and glass for use in the room and mr. Gokhen delivered to us immediately. Also the lump of WC was not ok and mr. Gokhen changed it by a new one. Lights of the room was very good. Clothes rack was big and good. AC worked perfectly and we turn it off at the night Breakfast was good. During the breakfast we enjoied the view of the city and black sea

Difficult to say something that was not good, if i want to scrutinize, i can say it is better the towels be covered in the plastic bag and guests open them by themselves. But regarding the cleanliness of the towels i have to emphasize that the towels were clean.

Good choice for the value, can catch mini bus to Meydan( city center) just next to the hotel Good view from breakfast restuarant

Breakfast was not good, very little choices and bread was not fresh

Room good cleane nice Room has important thinks for us

Please get staff has knowledge english better Breakfast soso Please try to better

it was just amazing, azra hotel is everything you want in a hotel for your vacations, the receptionist are all kind and were very nice to accomodate our early check in time when the room was available, the hotel was clean, the sheets washed the toiletries were perfect, and the breakfast was lovely,the restaurant lady makes the best omelets for sure, the location is great, it is near to a lot of shops restaurant and very close to a mall, and on our return the receptionist again called our taxi for our early departure even if it was veery late at night. all in all if you want to stay in trabzon this is your go to destination !

nothing

The receptionist was really helpful and friendly. Delicious breakfast with good view.

There were not many varieties on breakfast, but it was delicious (fixed breakfast every day). And the room's bathroom had a leakage problem but nothing too serious though.

I liked the hotel. Very good price per room. Helpful people at the reception. Quiet area. The room has everything you need, a lot of outlets in convenient places, the wifi works fine. I had a top floor, a beautiful view from the window. I liked the breakfast. Generally all was good. There are good not expensive cafes on the same street as the hotel and mini markets.

Thin walls between rooms. But this is almost everywhere in hotels in Turkey. A family with a very noisy child moved into the next room. I had no other problems :)

rooms were very clean and very spacious. big wardrobe. available parking dedicated for the hotel. very quite and no noise at all. there are a lot of coffeeshops, supermarkets and grocery shops next to the hotel. reasonable price.

Breakfast was very poor and needs to be enhanced a bit. i tried once and next day I decided to have my breakfast outside. only one small elevator in the building and serving 10 floors, so sometime you have to wait a long time to find it free. luckily i was in third floor and i was using the stairs

Location is easily accessible (from/to Meydan, Forum, etc.).. For Transportation: use minivans, strongly recommended: well spread and very cheap. Tell the driver to Bostanci and he will drop you directly at the hotel front door. View from restaurant's terrace is very nice Staff are extremely friendly and cooperative

Room size is suitable for 2 guests only not families. There are no door knob signs for room make-up, everyday you have to request at the reception, and if you forget to tell the receptionist your room will not be cleaned.

Cozy clean room , not that far from airport neither city centre.. I did like it & it is an excellent value for money option

There's no bill man to help with luggage, some towels needed to be changed & last thing which is I found almost @ lots of htls in Turkey & would love they have it in consideration that the TV has only Turkish channels meanwhile the majority of guests are Arabic speaking..But all in all I do like the hotel as value for money option..

Staff at the reception were supportive and location of the hotel served the purpose of our staying as Forum mall, cafes, restaurants, and groceries were nearby. The room was clean and car parking was available.

Soundproof between the rooms could be improved. Hopefully the staff at the restaurant are friendly as the receptionists. There is one small lift at the hotel which lead extend waiting time. The breakfast was very basic, however, it is well understood and appreciated.