perfect ocean view close to a small shopping mall breakfast was good Bushra from reception is very helpful and friendly

1- they didnt pick up my luggage on arrival neither did they walk me to the rooms 2- i asked for late checkout and the receptionist at the time was not helpful neither

Sea view , location , near mall , beach

The room staff don't provide all things like robes, toothbrushes, water, coffee pods, and... only after receiving a tip or complaining. The hotel does not have a section for guiding services for tourism and there are no guaranteed instructions or services for transportation despite being a five-star hotel and in a tourist area. The furniture is old, the rooms lack decoration, and despite all this, these things have to be compared with all the hotels in the city to assess what the hotel lacks. There is no exploitation of the beach by the hotel

great view from the sea view room. The room is a little dated but still quite modern. Lovely foyer and restaurant areas which have been really well decorated. the restaurant meal in the evening was extremely good. The chefs looked like they really cared and we could see them working on the open kitchen. The breakfast manager was very professional and also friendly. we want to acknowledge his superior service and friendly manner.

Bathroom tiles a bit mouldy in parts.

The staff was very heplful and answered all my questions. They are so friendly. It is easy to access all facilities from same place. The view of the sea and the garden are spectacular, you can enjoy the beach any time of the day. It is quite and peaceful. I suggest you to have your breakfast in open area, you will love it (appetizing buffet by the way). The rooms are very clean, they really care about your needs and provide you all hygiene supplies without charge if you request. I was very satisfied with my stay. I will definitely come again.

Everything was satisfying

Hotel has really nice location a bit outside of city: big shooing center is just nearby; own beach, small but nice garden. Indoor pool was a good addition: clean and warm. breakfast was good and little play table for kids at the lobby is a fantastic idea to keep them busy.

Room are a bit worn out already; mini bar was empty; you need to ask for bathrobe and buy a swimming cap for the pool if you don’t have your own. Also half board system was a bit confusing for hotel staff - at restaurant you need to order a la cart and the waiters were not clear how ,,half board system,, works in this case.

The hotel is very well located and near the airport, there is also a nice mall in walking distance. There is a large car parking . The hotel itself is 9/10 . I was a bit worried from the large amount of negative reviews. But the hotel and staff are not like the negative reviews. The staff are very helpful, and there isn't any issues to be solved anyway so 10/10. The hotel is very quite ,maybe even too quite . So it's a 10/10 regarding noise. Breakfast is 9/10 , the only bad was the coffee wasn't very good ,but the food is as good as it gets. Rooms are very clean ,the carpet could use a shampoo vacuum cleaning, but still clean. so it a 9/10. Location is anther 10. The view is anther 10. It's family friendly as well . Overall its a pleasant stay and I will comeback whenever am in trabzon .

Nothing

The breakfast was excellent. The staff are very cooperative and helpful. They speak English and Arabic. Manar was very helpful in providing advice and helping us to get covid-19 test results

It was better if the beach facilities was better and providing shower and towels. I was disappointed when I asked the staff about launch buffet and they informed me that is unavailable and when I checked out I shocked that they service lunch buffet . There is no female specialist in SPA

it had a nice view they upgraded my room to sea view because im a frequent guest, i have accomodated in this hotel several times and i never experienced anything upsetting once. even though its an old hotel, the furniture is quite good and roomd are clean. i like the food options at the buffet, halal and vegan friendly.

The service is on a great level. The bed is awesome, soft and hard enough) The breakfast was super delicious and worth every cents.

I expected the spa zone and pool of a bit better quality. That definitely doesn't spoiled overall impression, but I expected a bit more from 5 stars hotel.

I have enjoyed every second of my stay, i would like to come again and have this beautiful experience. The staff was very friendly, also housekeeping was so helpful. The hotel has a great location, it is close to airport and have easy directions to everywhere. Spectacular view and calm atmosphere, thank you.,