Serena Hotel - Exclusivo Adultos

Beautifully located right on the beach, great terrasse with pool and also for the restaurant. Room was nice and spacious. Restaurant was very good, excellent food, one of the best I had in many countries (I'm a frequent business traveller). Friendly service at the restaurant.

Far from the city center, so a car is needed to circulate. Room with city view gave over the main road and the hotel trash bins, quite noisy (needed earplugs to sleep - and it was not a busy time of the year). It was not expensive, but the hotel should care for all views.

Amazing location right on Mansa Beach and a short drive from Punta del Este. Private pool service and sun chair service on the beach. Great and very service oriented staff!

Nothing really

The Hotel is nice, clean, good Restaurant (expensive) and nice Pool!

the Beach Club was closed Unfortunately. also no freshly grilled meat available..

Fabulous staff, facilities and meals.

Lighting in the staircase. Dark steps and poor lighting could be a challenge for some.

The location is very good and breakfast is fine.

Breakfast, food, pool and seaview

Room too small, slow service and indifferent staff

Location

Not shower when you came from beachfront.

One side of the hotel faces the beach, can be quiet and offers spectacular views. The breakfast is sumptuous and the staff goes above and beyond. I was visiting a nearby hospital with a severe flu, missed the last bus and had to stay the night. I had the worst headache from being sick and the staff arranged for the pharmacy to deliver medicine and arranged a massage. I was so physically weak that I had to stay another night. The massage and the medicine really helped. The hotel staff also spoke with the staff at the hospital, to which I returned after the second night.

Unfortunately the other side of the hotel faces a major thoroughfare, where the traffic noises continue throughout the night. Despite being severely sick, the noises kept me from proper rest. The price difference between the two sides is quite large. There were also issues that you wouldn't expect with a hotel of this caliber, like the broken room safes, the doors that don't lock properly and phones not working. Because I was bedridden, it was important for me to rest and be able to contact staff without having to go to Reception, so that was quite an inconvenience until it was finally fixed.

Lovely swimming pool area & friendly, helpful & attentive staff.

Lack of balconies, overly strong smell of air freshener throughout, very limited menu available for large parts of the day, terrible pizza & pancakes.

Staff great and very helpful. Not much else going for it

Many things, but this could be a really nice hotel 1. Having changed USD into Uruguay currency on arrival at Montevideo this hotel only accepts USD in restaurant and for hotel payment . Why ? 2. Expensive overpriced restaurant which is probably why it was always empty 3. No tea / coffee making in room, no complimentary water on arrival. Disappointing 4. Breakfast was not well organized and not great either 5. Swimming pool painted black to hide the dirt and sand which is in it. Never saw it cleaned, I wouldn't swim in it 6. Staircase to first floor (steps also painted black !?! weird) needs better lighting and a handrail as a must for safety. This all sounds bad, as in essence this is a nice hotel but it could be so much better with some structure, management and customer service. It's all very well marketing yourself as an exclusive hotel, but then you have to step up to give that level of quality of service.