Quaint and unassuming boutique hotel in the heart of the city and walking distance to stores and shops. Bonus was the view of the Ocean and the Old Fort which was about a 1 min walk and 1.5 mins to the boardwalk! Centrally located and very unassuming locale: Don't be fooled by the exterior. I enjoyed having my coffee on the patio and watching the town come to life. Not to mention the Roosters who had no concept of time!!! Generally, the staff were friendly. Special mention goes out to our Customer Relation Representative Denisha who was always congenial, extremely approachable, kind and accomodating; Danisha's customer service skills and professionalism are beyond compare Vince, from maintenance was always willing to assist: Maintenance was required twice with Vince always close at one's hells and work was done in an exremely timely manner and with a genuine warmth and smile. Laundry facilites are available for use by Guests.

The only downside was that there was no elevator and it took a while for shower to warm up. A shuttle service would have been ideal... The top lock, one would assume is a deadbolt - it is not but rather a "do not disturb" sign which unfortunately prevented the suite from being replenished with clean towels.

I liked the cleanliness of the hotel and the room in general as well as the location of the hotel. I also liked the comfort of the bed and the room on a whole.

Parking is the only downfall of this property as we had to circle many times trying to find a parking space, or we had to park far away and walk back to the hotel.

Great location to make it easy to get to the boardwalk and other locations in the downtown area. Very friendly and accommodating staff.

Water in the room did not work one morning which was inconvenient. Not sure what the issue was but had been fixed by the time we returned for the day.

I loved our room and the beds were so comfortable. I came for a relaxing birthday trip and got exactly what I was looking for...the pool was lovely and so were the staff. Definitely would stay again when we come.back.

No elevator...Stairs weren't bad though and nice views from each floor.

.The location was perfect. I loved the quaint, boutique hotel atmosphere. It's just beautiful! The ladies at the front desk were so friendly, especially Lanelle. Such a delight and made us feel so welcome. That made our stay that much better! I'll be back!

Perhaps at check in, a few instructions about how to schedule a room clean, otherwise it didn't happen. And information about the area, we had to learn from the restaurants and other tourists to learn what to see and do such as the Protestant Cay beach.

The location was great and the beds were very comfortable.

No hair dryers in the room and the front desk was very annoyed when I asked for one despite it showing them on the website under amenities. The only other downside is that the courtyard was so well lit it shines into the room at night and was brighter than during the daytime even with the plantation shutters closed.

Cleanliness. The housekeepers are the best. The ladies at the front desk were so helpful and loving towards my family.

Everything was great!

Clean environment great staff but most of all the housekeeper Lizz was an amazing person. Lizz have great housekeeping skills and was helpful in many ways . Everything was great about the property.

The front desk reception Sarah was so lovely ! Very clean hotel! They gave us water bottles whenever asked!

The shower water could have been alot warmer..

Safe relaxing accessible professional friendly clean

Nothing