The front desk team was very friendly and helpful. The evening meal at the hotel restaurant wasn't busy and the service was superb.

Breakfast buffet was mediocre and not worth the money. Also, it was flooded with foreign visitors, chaotic, and not a pleasant experience. There was only one line to get your food, no trays to put your food, drinks or utensils on. When I returned to the buffet a second time, it took a long time due to the hundreds of Italians and when I returned to my table it was bused and everything was gone. The room was barely acceptable, the carpet was stained and gave us the impression that the room was unclean/unsanitary. The AC unit was covered in dust and unclean.

Its a large hotel with a lot of space. Because of its location (near the Grand Canyon) it gets many visitors from overseas which often arrive by tour bus. Despite the tour buses it never really felt crowded. My girlfriend and I had hiked 25k down and back in the Grand Canyon so when we arrived at the hotel I'm sure we could have slept on a bed of rocks and would have been fine. However the bed was very comfortable and the shower very refreshing. There are many restaurant's within walking distance and its the closest place to stay before entering the Grand Canyon park.

I can't say there's much I didn't like. My girlfriend felt the AC unit was a bit loud but then again during our entire trip there has been an issue with the AC. In the sense that, she is from Spain and when its hot there, they typically just deal with it and may turn on the AC a few degrees cooler than the outside temp. Here when it's 100 degrees outside hotels and businesses try to keep the inside temps at 60 degrees. A huge difference so it always feels very cold when going inside. Overall thought the stay was comfortable and we enjoyed a good nights sleep.

It was located very conveniently by restaurants, visitor center, and stores. Just a short drive from the national park entrance. The staff was very friendly - special shoutout to Richard at the info desk right by the door! He was very friendly and gave us a VERY DETAILED rundown of things to do in grand canyon, Sedona, and Flagstaff. He even went as far as sending us an email with even more recommendations, links, and all. I highly suggest talking to him if you are staying there. The room was cozy, even with 4 of us + 1 cat staying in the room, it didn't feel too cramped, and we had ready access to parking through our patio door. We only stayed one night, but would love to be back again!

Our bathroom sink did have some drainage problems, but we only stayed one night, so that didn't bring down the experience too much. The room was pretty difficult to locate at first because there were multiple entrances to the rooms, but once we found it, it was really straightforward!

It is located great. You could walk to the rim if you are in a decent shape. In summer very hot and walking a bit uphill. Right in the middle of the town/village. Can’t get closer unless you are in one of the National Parks Lodge. A hot tub in the lobby area that really smells of chlorine. It did not bother us at all but it is a very strong smell within the rooms. A patio that looks over the lobby and hot tub is nice, but again if you are sensitive to a chlorine smell ask fo a further out room. Restaurant was good.

No elevator ( at least we didn’t see one). I would not have used the elevator anyway because I like to walk and steps to me are a form of exercise. The second floor is not hard to get to unless you have mobility issues.

The Grand Canyon Plaza hotel is situated very close in driving distance to the entrance of the South Rim, which is the main reason we chose this hotel. We were pleasantly surprised that we were a stone's throw from the Grand Canyon Visitor Center. We walked across the parking lot to watch the excellent movie about the majesty of the Canyon at the IMAX theater at the Visitor Center. I highly recommend watching the movie. The hotel has a lovely outdoor pool and hot tub. It also features a restaurant and a separate bar on the premises. The lobby is beautifully appointed. The rooms are motel style. Comfortable, simple, and clean.

Breakfast is not included in hotel price.

I really enjoyed the ambiance of the hotel. It was perfect for our trip and really fit the aesthetics of the area. The music was perfect in the dining area and I enjoyed looking at all the pottery. The restaurant serves good food and they had a great drink selection in the bar. We ate there for dinner one night and breakfast both mornings. The staff was very nice and accommodating as well.

I wish we would’ve had a room that was connected to the hotel so we didn’t have to go outside to get to the restaurant or the hot tub. Our room was great and super quiet so I was happy with our location, I just wasn’t aware of the detached hotel part when booking the room. I would’ve also liked to have had some caffeine free tea in the room for late night relaxing after a long day at the park.

It's a little tricky to find, tucked away behind the IMAX theater, but otherwise a great location. Clean, spacious rooms which are well-appointed and quiet. Really nice indoor lounge, and all premises are well-maintained and clean. Friendly staff for the most part.

There was some confusion at check-in, and the clerk either didn't understand the issue or didn't care. However, the supervisor stepped in and handled everything quickly and professionally.

The queen suite family room, that we stayed in, was excellent for my family. Large enough for us to spread out, with a separate living room, separate bathroom in vanity areas, and we had lots of space so we weren’t “on top of each other.”

Very surprised that continental breakfast wasn’t included. Also, we were in building number three, which is quite a long distance from the main building (# 1). Being that the weather was pretty cold, we had to load up in our vehicle to drive to the front desk, and to use the hot tub facilities as well. It would be nice if all three buildings had some kind of “weatherproof” walking connection.

Perfect location for visiting the South rim Grand Canyon - only 2 miles to gate and also only a mile up the road to the airport for our helicopter tour over the Grand Canyon. Perfect pool to laze round and although there was building work across the road the noise could not be heard when in the room

I can’t think of anything to improve although we did try phoning down to the Wagon bar for a takeout to pick up but they didn’t answer so we had to go there instead to order

The room was clean, a good size and comfortable. The availabilty of the lifts and the quiet environment and the location allowed easy transportation options by just making a call. Did not make use of the breakfast facilities and coffee stand at the entrance of the hotel was excellent and being ilocated in the main building especially travelling solo was a bonus. Great experience. Would recommend this hotel to anybody. Had a splendid time.

The internet was very poor and was a problem as my room had no connectivity which was a problem as I had work which I had to complete and only got a signal in the foyer of the hotel.