The location is superb. It is a few minutes walk to the Visitor centre where you can buy your Grand Canyon Park passes. You can choose to drive to the canyon if you wish but we used the free shuttle buses to get us up to the Grand Canyon and back. The nearest bus stop is just across the road from the hotel. There is a pedestrian crossing. The hotel itself uses two buildings. The main one is for families, while the other, that we stayed in is for adults only. Breakfast was delicious. The lady who manages it all is fantastic. Very welcoming and attentive. The pancake machine is incredible and makes really good pancakes at the push of one button. Parking is free and was plentiful when we went in August.

Nothing. It was perfect for us.

Staff helpful and polite. Breakfast is plentiful and good choice. Fresh fruit available every day Pool a real bonus after a long day at the Grand Canyon. Lots of towels and good opening times. Bed comfortable and plenty of clean towels room clean. Housekeeping great 5 stars. We will definitely book again for our next tour of the GC

Didn't like the plastic cutlery, I understand that it's not possible to provide proper cutlery, due to the numbers of guests but if they could provide wooden compostable cutlery, it would be great and so much better for the planet. There is no attempt at recycling in the breakfast area with all the paper plates, etc, which seems a great shame I think the holiday Inn needs to try harder with its green credentials.

Rooms were clean, bed comfortable. we received clean towels every day which greatly appreciated. Breakfast best we ever had and what made it a pleasure experience was Imelda and Alberto. they were very friendly and eager to assist you in anyway. The are in my book top employees. All staff were friendly and you could tell they enjoyed their jobs. we definitely would stay again. in fact have recommended this hotel to family and friends who plan to travel to Grand Canyon.

Need coffee replaced in room when linens are replace. I could of asked as well. The only other thing and not a complaint but maybe a desk chair for desk.

Chris, the front desk manager made my stay pleasant. He deserves high fives for an excellent customer service. We stayed 3 nights and enjoyed every minute. However besides all activities we decided to hike down in the canyon on the last day. Well it would take us 2 hours after scheduled checkout. Chris extended our checkout and we were not rushed. Thank you Chris! You deserve 10 plus for your customer service. I definitely recommend this hotel to my family and friends and everyone who reed this.

Friendly staff and good coffee 🤩

The rooms were very clean and comfortable except the bedding was thin and a little chilly at night( heater set at 72 degrees) . The value was good considering that rooms at the canyon ( 7 miles away ) were over $300 a night. Good parking, friendly staff that took great care in servicing the facility. Kept snow cleared around entries and parking lot( lots of good parking). Good hot breakfast with helpful staff.

This was the most expensive room used out of 8 different hotel stays on our traveling vacation. The quality was not superior to other more affordable choices. Best value near Grand Canyon.

Great location. Clean, confortable, nice staff. We didn't know there was a pool and a jacuzzi which was a great surprise since it was snowing outside ! Breakfast was good too.

Too bad everything was disposable plastics for breakfast. The hotel is next to one of the most beautiful place in the world, highly protected and welcoming beautiful wildlife. Making their best to limit useless waste should be one of their value. It was disappointing.

The proximity to the Grand Canyon was perfect. The front desk staff was amazing when we arrived super early for our reservation and still had a room ready for us. The breakfast was amazing as well. Lots of hot and cold options and the staff working the breakfast were super helpful and kind as well. Would love to come back and stay here again!

A little pricey but worth it for the location and amenities

The property/rooms were VERY clean and well maintained. The beds were very comfortable. The staff, including the breakfast staff were friendly and helpful. Breakfast was good with lots of options and kept tidy and filled. The lobby was quite full when we arrived for check in, but the front desk staff were very efficient and we did not wait long. Well run hotel!

I would like to see a lighter weight blanket provided as an alternative to the heavier comforter (which is nice too, but sometimes it gets too hot). The lights and outlet between beds did not work. I did not contact or notify front desk about it as the others all worked and it was not a big issue for one night.

Excellent location, friendly staff, especially the breakfast staff. Good sized rooms

The fact we had to use paper plates and plastic utensils was ridiculous. Breakfast selection was excellent. However, grown people eating with their fingers because they can’t cut bacon with plastic utensils is absurd.

The location was good because it is close to several places to eat, and souvenirs within walking distance. Location was also within minutes of the best hikes. You can easily get to South Rim trails and see the best views of both sunset and sunrise in less than 10 minutes by car.

Out of the 4 hotels we stayed at on our trip this was the most expensive. There was no additional perks that made it as expensive as it was. The biggest issue is nowhere online or upon check-in did they inform us of the continental breakfast change. Instead of going down and selecting breakfast, we were handed paper bags with pre-bagged items. Items were all the same and therefore gave us no opportunity to select items we could eat with our allergies.