I was greeted with a smile from Sara as I approached the front desk. I told her about my not so good experience with my room at the other Sonesta Hotel in Milpitas. Sara immediately apologized and told me to please let them know if I have any issues. I loved this property and the environment. It's very convenient, just off the freeway exit.

There is no microwave in the room. Going to the hallway near the ice cooler to use the microwave sliding off the table, it's not cool at all .

WOW!! We booked this hotel the day before and were lucky they had available rooms AND at a reasonable price. Sometimes pictures look better than the actual hotel, but Sonesta is one of those places where what you see is what you get. We were very impressed with the hotel. Staff was friendly, rooms were new and clean, entire place seemed very well maintained.

Saw somewhere parking is $15 but they didn't charge us. If I had to pay for parking I wouldn't have liked it as much lol

The rooms very really clean and quiet enough and everything was really new, beds were comfy, WIFI was good. Staff was friendly and helpful. There is no room service during your stay unless you specifically ask for it. The pool and hot tub seemed nice, not sure how clean they were. The breakfast options were good (you could also sit outside), the food was nice but I really disliked the coffee. Breakfast was a bit expensive compared to what was offered. In the end, I had breakfast there only once and went out the other days. I can absolutely recommend the hotel if you're looking for a nice place to stay but would probably skip breakfast.

It's virtually impossible to get to/from the hotel without a car.

The room was amazing! It looked like a mid-century modern apartment. The bed was huge and comfy and there were cordless cell phone chargers built into the nightstands. So cool! I also liked the bench at the end of the bed. There is a Chevron station across the intersection at the light and the airport was less than 10 minutes away. It was perfect for an early morning flight.

I wish the restaurant was open later. I arrived late in the evening, there was barely any parking as there was 10-12 tour buses in the parking lot. I found a parking space near the entrance and didn't want to leave and get food and loose the space.

Front desk was friendly and helpful. I had two dogs with me and they gave free gifts (ball,handkerchief,portable water bowl) which was really nice even though the ball and handkerchief were too big for my tiny dogs. The hotel is up to date, modern but comfortable. The room was very spacious, nicely furnished and CLEAN. Bathroom was also very clean and bright which was nice. The beds were on the softer side so if you’ve got a bad back like myself, it may not suit you. My mom had no complaints. The swimming pool and hot tub were great! For the price it’s a bummer that breakfast isn’t included but maybe I’m asking for too much lol. I would definitely stay again and recommend to others!

No complaints, everything was great!

I very much enjoyed my stay at Sonesta. The room that we booked was spacious, clean, and tidy with plenty of space for item/personal belonging storage. The bed was extremely comfortable also and for the most part, it was very quiet with little to no disruptions during late night and our privacy was definitely retained. Overall, all of our expectations were well exceeded!

We would've appreciated a larger fridge as the small size made it difficult to store more perishable items. Sometimes, the thermostat temperature fluctuated and it would make the room either very cold or very warm. However, these are only small nitpicks - everything else was 5 stars!

Very clean, everything looks very nice! Great staff, very accommodating & helpful. Love that they have fresh cold lemon water by the front desk when you check in. Very comfortable bed & pillows, they have phone chargers within the furniture next to the bed. The restaurants breakfast did not miss, it was very delicious and big portions that we did not expect. My father in law loves to stay here for any San Jose trip or when we go to the Levi Stadium for 49ers game. 10/10 def recommend.

The room is comfortable, clean and well laid out. The staff was able to change my room location because my neighbor who was having a bad day was constantly yelling at some unfortunate soul over the phone. The hotel staff could hear the crazy neighbor loud and clear while calling down on speakerphone to inquire about the possiblity of a different room far away from my first room assignment. The suite they moved me to had a heavy rolling door to separate the bedroom from the bathroom and living room.

The entrance doors to the rooms are a little thin so hallway noise is fairly audible even when guests walking down hallways are talking softly.

It is beautiful, the room, the hotel, the restaurant, everything. The restaurant menu does not have much variety, but what they do have they do well. The breakfast buffer is noce, but a little hit pricey at $25 per person. The convenience is worth it though and they make sure to keep everything well atocked the entire time. I like the fact that there is a dispenser for shampoo, conditioner and body wash instead of the little bottles that are never enough. Bring bubble bath for the nice tub. The store is open late and has a pretty good variety of things you may need. The staff is nice and the price is very good for the area. It is well worth it.

The property was clean. The location was not noisy and has good proximity to restaurants. If you want a quiet relaxing place then you have it. The outdoor pool and hot tub is not bad but more can be done with cleaning. The on-site gym is also a plus.

I don’t have something I don’t like but would just say the food service was very good. Shout out to Ellen and Zapata for an excellent job in customer service. It will also be great if more alternatives are available for breakfast.