The hotel is so incredibly kid friendly. I told the front desk it was my Son’s Birthday and they literally went above and beyond with making him feel special. I don’t remember her exact name but is sounded like La Nadja or Donja it was two separate words for her first name. She brought my son balloons, candy and a cake!!! The head of security also brought my son goodies. He felt so special. Also Hassan at the Trevi restaurant is our favorite!!!! He treats us like family.

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Everyone was super nice and helpful. Loved all the amenities.

Thought we would be staying at the hotel, Omni Resort but we were lodged three buildings away in a building labeled as Sunset Lodge. As far away from the main building as possible. The whole reason we splurged on the hotel was to stay there and enjoy the amenities. It was annoying because being three buildings away we had to take a shuttle back and forth. It was disappointing in that sense. Probably would have enjoyed the place a while lot more if we were actually at the hotel we made our reservations for

Beautiful grounds with a ton of amenities

Room service was absolutely horrible. We needed towels and asked several times and didn’t receive them. Our coffee wasn’t restocked daily and asked for more and never received it. We needed to hunt down housekeeping for toilet paper twice, and they never gave us more Kleenex even though we asked. when we called the concierge they were very rude. We asked for a shuttle and got two different answers. We couldn’t adjust temperature in room. Key cards would randomly stop working and we have no access to help for that at our building because it was only occasionally staffed.

The amenities were great!! Staff was great! Sake in the gift shop was great and soo was the sales lady We were there for business and pleasure. Sadly, my husband lost his belt a and it did not come up in house keeping.

The escalator was not working. The property had days to fix it before our convention started. It was inconvenient for our group to go around the property for the elevator every time they needed to go to up or down.

The resort pools and lazy rivers was the warmest water temperature we have ever experienced, therefore no matter the temperature outside, the water is always ready for you to jump in which is Phenomenal. The valet parking workers were exceptional. Victor and Daymon were the best valet servers I have ever come across, they open all of your doors for you and always greet you with a smile, making you feel welcomed. Now do take note that is a $35 extra charge where the self parking is only $26-20 so if you want to fancy yourself then the extra 15 is worth it.

The room were outdated and the bathroom could use a remodeling touch but the main point of this hotel is the amenities therefore if you want to just stay in your room just rent a hotel that doesn't have a lazy river or golf so your pocket doesn't feel burden.

The resort is massive and lots of things to do on property with no extra cost. If you are going to the attractions and want a day to relax this is the spot.

The included mini-golf course could use some up keep, some of the flags were broken and laying near the hole but not standing up in the hole. They are small and easy to move but very minor repair/replacement. Surprised it was not already fixed.

Staff at Omni are outstanding. Every interaction was warm and I got a sense their whole team is well trained and capable of handling things. Facilities are also great - many restaurants, room service until 10pm and a 24 hour gym. Was also really impressed with their valet team - getting my car took less than 30 seconds every time, even though several conferences were going on at the time.

Construction is creating a weird septic smell in the spa area - sauna was unusable due to smelling like a sewer. Water coming out of the faucet / shower also smells like sulphur, even on the 16th floor.

We loved the amenities with all if the different pool areas.

Housekeeping didn't leave enough towels for a family of 4. We were without an extra roll of toilet paper and had to call for some when we ran out. We didn't receive the daily water bottles, which was disappointing. Otherwise, everything was clean and nicely done.

Breakfast was good, room was comfortable. The only bad thing was at check in, the lady at the check in was not very helpful ,apparently the third party where I book the stay had cancel the reservation even do I had a confirmation from the hotel. She said I had to make another reservation and I say ok thats find just honor my price , she say we can't do that and it wasnt until I ask to speak to the manager wich was very nice and resolve the issue. He said without asking that He was going to match the price! The lady should have been more sensitive to the situation. That make me feel very bad . The rest of the stay was very good, we went to the spa and had a very good experience, they were very professionals.

The check , the lady that took care if us need more training . When you go on vacation you want to enjoy your stay and not get upset

Our room was comfortable and spacious and we loved the balcony and view! The hotel was quiet and clean and the staff was so friendly. The beds were very comfortable which is a big thing when you stay for 10 days. The food was excellent at all the restaurants!

The only complaint I had was that the balcony chairs had no cushions so it was uncomfortable to sit out there. I kept asking for cushions for 3 days as I saw them on other balconies but was told I couldn't get them as they're moving away from providing them as they mold in the wet weather. Not a huge deal but I pay extra for balconies because I like to sit on them in comfort.