Holiday Inn Express & Suites - Braselton West, an IHG Hotel

I liked that the hotel was clean, either recently built or updated. The room was clean and very spacious.. The bathroom had convenient supplies of shampoo, conditioner and body wash. The pool was working and accessible. I like the breakfast, it was ok. Not great, not horrible. The staff was nice, everyone was friendly.

I did not like that thete were never any towels for the pool. They could have had a few more lounge chairs, there is only one chaise lounge chair.. I did not like that when my room was made up they did not leave extra toilet paper and I had to go down to the front desk half asleep at 12:30am to get some. I did not like that in the business center the printer was not hooked up to the computers and no one could help with that. By the time they suggested that I email the reservations desk my boarding passes I was out of patience with the whole thing. I also think there should be a convenient entry way to the gas station & Burger King, but there is not. You have to walk completely around to get there.

The bed was sooooo comfortable. The breakfast was a good complimentary type buffet style. The staff was friendly and super glad they changed out our towels everyday. I have been to some other places and they were not doing house cleaning while you stayed there. This place still done their cleaning.

The only complaints we had was the timing the breakfast was available. We had to be out of the building for our off site class and didn't have time to enjoy the 3rd stay there on Saturday. And the bathroom still had some unclean spots in the corners and housekeeping missed the gallon of milk that was left behind by a previous guest, but not a huge deal. Other than that, all was great.

I really liked that the beds were extremely comfortable. Thats very very important in staying at a hotel. The hotel seemed to be newer and with modern design/decor. I also saw that everything seemed very clean. That’s a top major major priority! I really was impressed with the nice black young man that helped me when I checked out the day I was leaving. I believe he was the manager. I can’t remember his name , but he was extremely professional and well spoken, well dressed and I think he does a better job than some employees even in the position of corporate office jobs with some hotels. Thumbs up to him for explaining some questions I had.

I think the outside could have more curb appeal such as more plants , flowers etc. It would be very nice to have a small /tiny cocktail bar hour.

easy to get to clean breakfast available but the management… The absolute best I have ever met in a motel hotel situation… she was working because someone else was unavailable. She had a smile on her face. She was very sweet, kind and gracious, in spite of everything on a full house weekend.

a little high for a holiday

The property was very clean and modern. I know it’s such a small detail, but I loved that they had all Dove products for their toiletry needs. The breakfast buffet was awesome with plenty of variety and the kitchen staff was attentive to all of your needs.

The front desk receptionist wasn’t the most friendly.

Breakfast was great. Potatoes with the eggs would have been great but it was nice. Has a hard time with the AC as even as low setting the AC fan still blew too hard it was cold working at the desk right new to the AC and you can't turn it off. but overall. Very nice.

Breakfast

Smell of smoking at the entrance. On Saturday, most of the breakfast options were empty. Back and side entrance were not working

Was fine

Was very disappointed that we were not told that the pool was not open. I had my 3 year old great granddaughter with us. We went and bought her swim gear, then just happened to find out it was not open. I feel I paid for this and no signs or anything

Unfortunately, our schedule didn’t allow for breakfast; but the location was ideal!!!

We recently found that mobile reservations are cheaper than online, which is usually cheaper than calling or in-person.

It was clean, the breakfast was amazing and so was the staff. It’s in front off a gas station/Burger King.

High traffic area and in front of a graveyard