Casco Bay Hotel, Ascend Hotel Collection

Room larger than expected. Very roomy! Two queen size beds very comfortable. Updated bathroom, very clean. Very quiet area, which was also surprisingly! Front desk staff were wonderful, very friendly and informative.

Breakfast! Rubber eggs! AWEFUL!! On Saturday morning about 8:30am, the buffet had almost nothing left.. Front desk person stated "the breakfast person called in", she was doing her best to keep up with restocking almost everything! Kudos to her! But breakfast was disjointed. Sunday am, they had a "breakfast staff" person, still slim pickings. On fresh fruit and yogurt selection. Eggs still aweful! Tables were not cleaned after guest cleared their own table..

Staff was so friendly, helpful, and accommodating. They changed the room from one King to two beds, making the arrangements more comfortable for us. This was not an option when it booked.

Trying to cancel the last night (from 8 nights to 7). Had to leave a message at the hotel, finally receiving a call back that I needed to contact the third party (Booking.com) to approve, as that is who was paid. They told me that they had to get approval from the hotel - which they were unable to contact, by phone,. They then sent email to hotel to respond to request. Two phone calls to hotel, having to leave messages. Third call (different #) spoke to desk. She has to get with manager to see if they will approve canceling the last day (11/2 instead of 11/3). Communication would be my biggest complaint.

Our second stay this year and just like before, Everything was Great !! The young lady who checked us in as well as the young lady who checked us out ... they were both so friendly & helpful !! The hotel was very clean and inviting. Our room was clean and the bed was so comfortable !! Great location, convenient to everything you could possibly want or need !! The breakfast area in the morning was clean and very well organized. They offered everything from sausage, eggs & waffles to cinnamon rolls & fresh fruit. More than enough to get your day started !! Would highly recommend !!

Can't think of a single thing !! We had a wonderful stay !!

The room was much bigger than I thought it would be, very clean, and comfortable. The shower was a walk-in and the water temperature was hot (adjustable) and the water pressure was great. Breakfast had a lot of variety and the dining area had a lot of area to move around.

The pillows were a bit lumpy, but after some adjustment, I slept great. The room heat had been turned off, so it was a bit too cold when we first got there, but it warmed up fairly quickly once we turned up the heat.

We had a problem with our reservation and the two women at the front desk worked long and hard to try to get it resolved. We were very grateful for Jody and Marla and the kindness they showed us throughout the process. The room was wonderful and the breakfast had a lot of choices. We enjoyed our stay at this hotel.

Staff - Guest service staff was very polite and cheerful at check-in. Breakfast - Limited selections but was good enough for our family Room - Clean and new; room was warm given the weather. Bed was very comfortable Location - A stone's throwaway from outlets and eateries. Great location for shopping yet very peaceful.

Location - A distance from downtown

Property was nice well kept .. room was spacious .. tv was large .. fairly quiet

The tile in the shower was rough and uncomfortable Mattress moved around easily Hot water was suspect Sunday morning No fault of hotel but loss of power for 2 hours was annoying

My suite was a corner room that was decorated nicely with three wonderful windows. It was extremely nice and comfortable.

The distance from parking to the entrance and lighting in the parking areas. When traveling, safety is always one of my biggest concerns, especially since I travel alone primarily.

Location was AMAZING!!! VERY close to everything. VERY clean whenever we left our room someone was always cleaning it smells fresh. Beds were comfortable and staff was amazing. Staff accommodated at our request of it being our anniversary it was very nice.

No bar

Convenient location to Maine Mall, restaurants and other shops. The bed was comfortable and the girl at check in was nice.

The toilet seat and cover were up when I arrived in my room which made me uncomfortable as usually they are both down after being cleaned.