Not a freaking thing

I don’t know about the interior of the rooms because I never got into one. When I got to Thief River, I went by the motel, which looked like every crack house I’ve ever seen in the movies. There is no lobby, what used to be a lobby is filled with trash cans. The phone number went to an answering message. I left my number. No call for two hours. I called back and got some guy on the line. I said I had a reservation, and he slurred “not if you made it online” and hung up. There was an all-school reunion and a 125 year town anniversary that weekend, so no places available. I ended up staying in my cousins camper for the weekend, probably a big step up from the Custom Stay. There was not a big selection to choose from when I made my reservation, so I didn’t have a high expectation, but this was a good deal lower than my lowest expectation. This hotel was the sorriest excuse for lodging that I’ve ever encountered and I’ve stayed in places in the arctic and in West Africa. I checked your website and see that the Custom stay is not listed as an option. If this is a conscious decision on your part I applaud your wisdom. If you made this decision after I booked the reservation, I am really disappointed that you didn’t notify me so that I could have found alternate lodging.

So We got there Friday night aound 10:30 pm. No one would answer the phone or the room where the person was staying. Had to go to another hotel for the night. Then went to hotel on saturday morning got intouch with the hotel manager on phone she said after we told her who we were and what happened we didn't have a reservation and they haven't used Booking.com in over 4 years. I tried to contact y'all but no sucess so we had to go for the rest of our trip paying for other hotel arrangements. So I would like to have a refund from Booking.com for what I paid for and never got. Waiting for your response.

They don't use Booking.com. They haven't in 4 years

Leaving

No one was in the lobby to check in. There was a number on a piece of paper but it was scribble and looks like erased and rewritten a couple times and could not be read. It also had a room number and said to go knock but that seemed very sketchy to knock on a door in the dark in the back of a hotel. Didn't feel safe and definitely didn't seem professional.