Check in was very quick and easy. Staff were very helpful with any queries, before, during and after stay and even extended our check out when our flight was delayed. They happily stored our luggage on our last day too. Housekeeping always kept our bedding and towels refreshed and were respectful of our privacy and possessions. Continental breakfast is included for all customers, which wasn't mentioned in the listing, so that was a nice surprise. It included plenty of options, with cereals, pastries and awesome bagels. We booked a suite with a balcony on the 15th floor. It was well laid out, very spacious and actually had 2 balconies - 1 covered and 1 not, which was fabulous. The location was great for us and given how busy the streets are, the rooms were incredibly well soundproofed. No noise from rooms above or below, either. A 15th floor suite with a balcony (or 2) is an expensive option, so it's worth considering what you want from it. Aside from the space, I really wanted access to fresh air and the surrounding skyscrapers and street views (partial views of the junctions at Lexington and Park Avenues and a Spider-man view of E56th Street below) were ideal for me, as I'm fascinated by the rooftops of lower buildings and the architecture surrounding us. So, the view doesn't extend for miles (barring east along 56th) and some people may not be keen on facing office buildings (including a dental practice). You do have privacy if you're sitting down on the basic patio furniture provided. Not a criticism in any way, but hopefully useful info. Thanks to some outrageously good September weather, we were treated to beautiful starlit skies, and it was great to sit outside the room and watch the moon make its way across the sky. Inside, the huge lounge was extremely comfortable, the kitchen stocked with hob, fridge, microwave etc and the bedroom came with a huge comfortable bed and plenty of storage (including a safe).

Overall, this is a very minor point. The bathroom looked and felt a bit dated and looked quite worn in places and could use a refurb. The shower pressure was quite meek, although hot water was in good supply. It took us a while to figure out that the plug in the sink is released by a lever under the sink. Investment could perhaps be made in toilet paper that doesn't disintegrate and requires several flushes (I suspect it's made from recycled materials). That said, it's not a "didn't like" and more of a "could be better". Oh, and perhaps a teaspoon and a towel in the kitchen. As I said- very minor.

Really great central location and the rooms were really large and clean.

Whilst it was great to have the kitchenettes they could be better equipped with bowls and cooking utensils.

the size of the room

the stairs in and out of building, restaurant not opened, the items available in kitchen, need more than 2 coffee cups and they need to be larger than a tiny tea cup size.

The room was nice, the staff were courteous, and it was as quiet as could be expected. The location was also very good. Some amenities were still closed due to the pandemic, though.

When we arrived, even though the room had been listed as 2 king beds, it was 4 singles. In one room, the 2 singles were made to be the rough size of a king. In the other, they were separate and we had to call down to get them remade (which did happen promptly, however).

first impression wasn’t good because front desk checked us in to a room obviously inferior to the one we booked with bookings. went downstairs to front desk and this was corrected immediately. after this small hiccup our stay at Lombardy turned into paradise. there were little problems thaeach time the staff snd maintenance resolved things literally in minutes. for example, we encountered the shower head spewing water everywhere. fixed within minutes—although water pressure from this particular head remained weak. toaster oven switch broke—entire oven replaced in minutes. wonderful bath towels. king bed with bed stands and lights on either side. big closet and plenty of drawer space. kitchenette super with everything you need and well appointed. two flat tvs. four big windows with blackout curtains. excellent location only 50 yards or so from park avenue. i would come back here in a blink. and everyone else should too!

checkin had a hiccup. out us initially into an inferior room to what we booked. but resolved to our satisfaction. water pressure with the shower head weak and should be improved.

location ,staff, comfort.

minimal amenities made kitchenette unusable -no pots etc

Great location, we had a lovely two bedroom apartment which suited us very well. Housekeeping was excellent, although unfortunately one day they picked up my daughter's retainer and we never got it back. Very modern apartment and we had a washer/dryer which was a huge bonus as we were staying for 8 nights.

Beds were firmer than I would have liked and pillows were really horrid. Kitchen very understocked - 4 of everything (ir glasses, mugs, silverware) was really not enough when there were 4 people in the apartment.

extremely clean. rooms were very spacious. we had suite with a kitchenette. usual amount of SQ foot for this price at this location. beds slept well. great hot marble shower with lots of pressure.

location. in the middle of everything but not close to any attractions. So sore from all the walking, craved a bath tub, though I know it's not the usual.

The location is great. The staff were very helpful.

The photos listing the room were taken some time ago. For example the planters had plants in them and there was a table and chairs on the balcony. The balcony was being used for empty planter storage. And the aircon was a little loud during the night. Not big issues but a little annoying.

The breakfast was $12 per person for mostly pastries and bagels so we didn’t not partake.

The location made for a nice walk to Central Park, the area felt safe and there were plenty of restaurants around. We did not have a good experience on the subway so we used Uber. Expect to pay approximately $30 to get to Times Square. It was approximately $100 to the airport. The room could have used fresh paint and some updates but it was very spacious and quiet.