Hilton Garden Inn Fort Worth/Fossil Creek

My stay was a good one. The rooms were very clean, the front desk staff were pleasant. The only reason I didn't put 10/10 is because I did request a room to meet my needs. I have a herniated disc and requested a room on the first floor but instead was given a room at the far end of the hallway on the 3rd floor. Not going to lie, that sucked .. but I was so exhausted when I arrived I didn't have it in me to fight it.. I know that room availability is always hard when there are events going on, but I did have a friend that came with us and he ended up getting a room that was on the second floor so I can only imagine that there were rooms lower. I believe someone else checked in before us too and got a room on the first floor. My only suggestion would be to be more mindful of the notes that customers put in the system, they are important. The bed was very comfortable thought thank you.

It was convenient to everywhere we needed to go, all of the staff was super friendly and so accommodating. The breakfast was the best hotel breakfast I’ve experienced - it is made to order off of a menu. When I made the reservation, I saw it was free breakfast so make sure you have it included in your stay or you will pay for everything.

Nothing.

The location is perfect, it is centrally located for everything we wanted to do. Whether it’s the stockyards, Texas Motor Speedway, Lone Star Park or shopping it was never more than a 20 minute drive.

The hotel was still under construction which didn’t bother us at all, just really looking forward to the updates because we will be back.

The staff was friendly and always smiled. The room was clean and comfortable. There was always a luggage cart available when we needed it. The grounds were pretty with green, well manicured grass and plants. Parking lot was well lit. I felt safe. Convenient location to where we were going. Outdoor pool was cool and calming.

We could hear neighbors through the door to adjoining room.

The chef/cook was the most pleasant and personable person there. He was super friendly, kind, and a great all around guy to have representing the hotel. He seemed to enjoy his job and was happy to be there to assist the patrons.

Nothing really, but the few homeless people on the property behind adjacent to the hotel was a bit bothersome.

First of all, I have my own portable secure Wifi. That said, the hotel was ok and initial greeting and front desk service was great. The refer didn't work well, so I had to wait until the next day for someone to replace it.

Location seemed safe enough for my personal vehicle because I keep lots of computer hardware and software locked within. You can tell the hotel has been around for a while, but they seem to be updating slowly.

Fantastic made-to-order breakfast was included in our rate. Make sure you check this before you book otherwise breakfast is not included and was pricey. Two pools--one indoor and one outdoor.

The door to our room was tight and hard to open all the way.

The TV remote did not work seamlessly. It took several minutes, including calls and trips to the front desk, to figure it out. I should be able to power on the TV with the remote and proceed to a screen that is familiar.

It was nice, location was easy to get to. Room was beautiful, bed was comfortable. The staff was very helpful & friendly.

It's only minor but in my bathroom the faucet in the tub was a bit wobbly like it was going to come off the wall. Had to hold onto it to keep it from moving.

remote for TV didn’t work. maintenance came Saïd it worked and left. ultimately the stay was with a very temperamental remote and disappointed guests. maintenance was no help