The staff here is always friendly and helpful everytime I visit. They are the reason I keep coming back time after time. They always see to any problem or issue with a friendly attitude and a genuine understanding on how to address and get them fixed in a timely manner

The only issue I had this round was the AC I know that there were issues, but the portable AC unit is not as quiet as the normal AC which for the first couple of nights did not let me sleep well.

I liked the professionalism of majority of the staff and willingness to help with any issues.

My overall experience was was really good. The only hiccup was that I had was when I was checking in and provided my card. One of the staff thought that the payment didn't go through and proceeded to send the payment through again as I told him that it did go through because I received a notification on my phone and showed it to him. My bank had sent the notification of the charge to my phone. I was not happy and told him that he needs to put the money back and reverse the charges. While he proceeded to credit my account back, this could have been avoided had he listened. Other than that one issue, which I am sure was a one-off I enjoyed my stay and would encourage others to book at this hotel.

The staff was great and very friendly and was always happy to help with whatever I needed and made sure I felt safe when I was outside smoking at night really late and always checked on me and if I had any concerns they were right there to answer them and always had a smile and a good morning and good night

There were a lot of teens that were very disturbing and disrespectful to the staff and other guests but the staff stayed on top of it and made sure they were taken care of I was concerned for their safety at times when there was only one staff

Amazing place, great hosts, great location, comfy beds, nice breakfast, family friendly, great barbecue, nice basketball court, close to Willowbrook mall. It’s a place to be. Will definitely come Back!

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I loved the continental breakfast, so many choices and it was all delicious! Also having access to the fireplace and outdoor grill was awesome. Just wish we would have stayed more than 1 night.

The room was not the cleanest it could have been. There were mens underwear in one of the drawers and a hair in the soap holder.. but easy fixes and everything else appeared clean

Beautiful property. Love the fact that they checked the parking lot to make sure people parked were guest. Nice location. w/ Ez pass you can get anywhere in a timely fashion. Breakfast. Staff! The pool area !!

sanitizer station wasn’t working.

I must say that the front desk receptionist, I believe his name was kevin(forgive me if that’s not it), but he had excellent customer service!! Not only was he completely patient with me, but understanding and did everything to make me and my family stay comfortable. I ran into so many issues literally driving from Chicago and he was amazing the entire time!!!! The best customer service I ever had hands down and will definitely refer everyone I know to this specific location.

Rooms were nice & a good size. Breakfast was delicious! Kids enjoyed the indoor pool.

Bed was very uncomfortable and the vent in the bathroom didn't work.

I liked how the hotel had two bedrooms and a kitchen. The front desk worker was amazing. He helped us out so much.

This is beyond their control but the police rolled up and took a lady in the back of their car. Other than that we felt pretty safe there.

The property was beautiful. It was very clean and very pleasant to see. It had plenty of lighting.

I found nothing wrong with the property, everything was fine.