We traveled as a family to Vietnam with two babies under 2. For 4 days of our trip we stayed at the New Orient Hotel. The staff were outstanding, friendly, aware and courteous. We stayed in a suite with a semi river view. Everything was clean and house keeping put in attention to detail. The gypsy restaurant is incredible, fine dining with option of A' La carte or set menu. The rooftop pool was stunning and the cocktails were delish. The kids club was an adequate size, though not staffed and children must have a parent or nanny accompanying them. The staff were so sweet. They thought it was our wedding anniversary (not 100% sure how/why this happened), they gave us a beautiful little cake and set up the room with rose petals and towels made into swans. Great spot to look at local Vietnam and a less touristy spot. Local street markets with fruit, veg, banh mi and other interesting items. For last minute snacks (and if like us you're traveling with babies who need milk) there is a corner store that sells most conveniences at a good price. The building also has magnificent ball rooms and function areas. There is an exquisite bridal dress store two shop fronts down the road, if you are travelling for a wedding this is worth noting. A wedding occurred during our stay and while it was a big wedding there was no noise reaching the suite. I only knew about the wedding due to the signage and extra staff attending elevators. While the property is riverside a 'Grab car' to the beach cost $3-$6 depending on requirements. All in all the property was well worth the stay and we would stay again.

The only flaw we could find and this is truely being picky is that there are two very small flights of stairs (maybe 15 stairs total) that can be a little challenging with a stroller The staff were very accommodating and always offered to assist.

This is an outstanding property. Our room (living room and separate bedroom) were very comfortable and clean. The staff bent over backwards to provide outstanding service. They had a car pick us up from airport, we hired a car for 2 days - one to go to Marble Mtn/cocunt Forest/Hoi An and another day to Ba NA Hills. Mr. Quoc was our driver and was outstanding. Lucie was in ongoing contact with me via WhatsApp before the trip and during our stay. She and Mya were so pleasant and wanted us to have a great time. We also received complimentary spa treatment and return car to airport as we stayed 4 nights. We have not had such outstanding service on any of our many other trips. Both pools were great and enjoyed drinks on the rooftop bar. I don’t usually write this much but it was truly wonderful.

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I recently celebrated my 13th wedding anniversary at New Orient Hotel Da Nang, and the experience was nothing short of amazing. When we arrived, the staff made us feel special and welcomed. To our surprise and delight, they had beautifully decorated our room with romantic touches that truly set the mood for our celebration. As if that wasn’t enough, they went above and beyond by gifting us a delicious anniversary cake, which was both thoughtful and delightful. The attention to detail, the warm hospitality, and the effort they put into making our day memorable left us on cloud nine. I highly recommend New Orient Hotel Da Nang to anyone looking for an exceptional and personalized stay. Thank you for making our anniversary unforgettable!

Breakfast, pool, the room itself.

Drinks taken from the hotel room or during breakfast were not allowed elsewhere in the hotel (like the rooftop bar, swimming pool).

From the moment I stepped into the hotel, I was captivated by its modern charm and the impeccable hospitality offered by the staff. The location of the hotel, right at the heart of the city, ensured that I had the privilege of waking up to stunning views of the bustling metropolis. The sight of the city's iconic bridges and majestic mountains against the backdrop of the rising sun was nothing short of breathtaking. What made this view even more enchanting was the rooftop swimming pool that overlooked the entire city. Lounging by the pool while taking in the panoramic vistas was an experience that will forever be etched in my memory. The twin swimming pools were a true highlight of the hotel. The ground-level pool offered a tranquil oasis where I could unwind and escape the urban hustle. However, it was the rooftop pool that stole the show. The infinity pool seemed to merge with the skyline, allowing me to take a refreshing dip while soaking in the captivating views of the city's landmarks. It was an experience that left me in awe and truly added a touch of luxury to my stay.

The hotel was very good in all departments, I have been going around Asia the last 5 weeks and this is my favourite hotel the staff are all very nice and meet all your needs, Johnny in particular made our stay very enjoyable he is the door man in the afternoons and at night time, he made lots of effort to talk to us and was very interested in talking about our English culture and sharing his own Vietnamese culture, he was great to talk to everyday and is an amazing asset to the hotel. the rooms are very clean and modern, and the hotel is in a great location, highly recommended this hotel when staying in da nang

Breakfast had a good variety of western and local foods. Nice view of the river at night. Could walk down to catch a boat to view the lights and dragon bridge. The reception desk allowed us to check in early which was very accommodating.

Your website mentioned a rooftop pool and sky bar as a desirable feature. When viewing the pictures it looked really nice and my selection of this hotel was partly based on this. However, i was informed that both of them were closed for now. Disappointed with the inaccurate information. Not sure if the hotel didn't update this information or bookings.com failed to update this. Either way it is not good for customer relations. Timely accurate updates are essential for a customer to make the best choice.

Beautiful room and amazing breakfast buffet! Both of the pools were wonderful to relax in. The Gypsy bar on the rooftop is very high class and was nice for one drink (it's quite pricey, but the view is amazing).

It was much louder than we were anticipating. The street noise wasn't so much the problem. The children playing in the pool and screaming at the top of their lungs made taking a nap almost impossible, though. Luckily they do provide some earplugs to help.

The gentleman who ran the breakfasts, l believe his last name was Huang ( or something similar) was exceptional. A great manner, nothing was too much trouble and extremely helpful. If l ran a hotel l would try and poach him from you. You have to keep and promote him before someone else grabs him.

When we booked, actually my partner did, l didn’t realise we were so far from the beach.

Rooms were clean and spacious. The staff were very friendly and we spoke to the manager for a good while at breakfast who was very helpful and asked us each morning if there was anything they could do for us. All the staff are keen to tell you what Da Nang has to offer and the places to see. It is quite a walk into the centre and Dragon Bridge, but a Grab taxi only costs around £1.50 and they are easy to book on the App.