Wonderful. I extended my stay from 5 nights to 9, and wish I could stay longer. New, modern, clean, spacious, good breakfast. Bicycles provided free of charge.

Many of the staff are trainees, which is fine, but none of them could speak English. Maybe the hotel is catering to the influx of Chinese and Korean tourists to Phu Quoc. The fitness suite is tiny.

Where to start ? Everything was perfect. The property is modern. Opened couple of months ago, they have good gig running. The location is unreal. The hotel also rents bikes for your adventures around the island. The breakfast has an amazing selection of dishes. We extended our trip. We were to stay one night we ended up spending 6 ! They were so accommodating. The staff is extremely friendly. And we want to give a very big thank you to Long our friend that never stopped smiling and being caring for us, it made our trip extra special. A special place that we will never forget !

Good value for money here. The hotel is new so is still developing in areas. The rooms were really comfortable, good air con, smart TV and nice balcony for the sunset views! We didn’t use the pool at all but looked pretty busy most days. Breakfast was ok, buffet food didn’t keep hot but the fresh egg station and fruit/yoghurts were nice.

The location is abit far from the beach. They do provide a shuttle though. They are still developing the hotel so some thing aren’t there yet- no sunset bar as stated

Well located for the beach (amazing sunsets) and close to plenty of restaurants, good variety to choose from. Deluxe room was very spacious. Enjoyed a lovely seafood barbecue at the hotel on our first evening, fresh and good value. Breakfast was excellent with lots of choice, freshly cooked eggs/omelettes, the tropical fruits were a personal favourite. If I’m lucky enough to visit Phu Quoc again I would definitely stay at The Up again!

Only thing missing was a mirror in the bedroom

Quiet location on outskirts of main town close to the beach Modern spotlessly clean building Pleasant helpful staff Beautiful sunsets from roof top Sparkling pool Fantastic breakfasts

Some of the staff did not speak English Motor bike rentals are not actually from the hotel but an outside supplier and condition not great . Rooms a good size but like so many Vietnamese hotels lacking in hanging/ storage space

Its quiet, mostly families with little kids are staying in hotel this was good. Location 20km from vinwonders, but near the beach and center of the city and delicious restaurants. For us vinwonders was boring. Pool was very clean.

Our room was non smoking but in the nights there were smell of smoke from other rooms we were with our son and this was annoying

Very quiet area, big space in front for taxi, nice street with really good smoothies and restaurant just nearby. Spacious rooms, good style, mine even had a table for working. Little cute details like a beach bag, delicious breakfast with a lot of fruit. I’d stay here again

Custom service is very nice, staff are friendly and helpful; air conditioning is cold enough; sufficient warm shower water; provide free airport pickup service, breakfast and welcome drink. Would love to have a few more nights here. Will surely come back again!!

Pickup service management may need more communication

We loved everything at the hotel. The staff were very friendly. Our rooms were really clean and exceeded my expectations so that we extended our stay for 5 days. Highly recommend it to people who prefer cleanliness.

Nothing!

Everything was perfect and don’t get me wrong… I’m very demanding guest but this stay was simply awesome

That I have to go back to Europe