Excellent service - the staff were extremely proactive and helpful. The hotel is immaculate and the interior is fresh and well-designed.

A tiny thing - the main doors are big heavy glass doors that do not open automatically and are not staffed at all times, so, when you have your hands full with children and shopping bags, trying to open the main doors yourself is a little difficult.

The hotel facilities are indeed excellent, the room has a very modern design, staff are helpful. The lobby is large and quiet. Good privacy.

The hotel's location is just a nightmare if you drive your own car without knowing the area in advance. Not only IPhone's map put it in a wrong location, there is no sign to guide driver because the hotel share the driveway with another property. However, the hotel staff did not bother to mention about this when I booked so It took me almost 2 hours going around. All of other drivers who came to pick me up in next days lost the same. Also, the location is far from everything/everywhere else of the city.

Clean and quiet. Most of all, thank you for the kindness of the staff. I left my phone in the taxi, and I was embarrassed. At this time, the staff quickly and accurately grasped the situation and contacted the taxi. Thanks to Nikko Hotel for helping me find my phone. In particular, I would like to express my sincere gratitude to the female staff (name unknown). I will use Nikko Hotel on my next trip to Hai Phong and will highly recommend it to my friends and acquaintances.

This Hotel is excellent, good price , and the facilities are wonderful. The pool is awsome, The rooms are big and super comfortable. Breakfast has everything I need, and more... really complete. And the people were super friendly.

As I was only 1 night, cannot check the location well. But seems to be in a very fancy place.

In my opinion is one of best hotels at Haiphong. The room is super confortable, with special note to the bathroom, and the staff is superb. The bed is not super, but it's good. And the hotel have 3 restaurants, 2 of them for japanese food.

These days there is a construction site near hotel that is noisy and begin 7am. The location is in a new neighborhood and there are few options around in walk distance.

Hotel Nikki is clean and quiet with beautiful rooms. The fitness facility is well stocked, has early hours, and is not busy.

The first floor restaurant food for dinner was just adequate, not “wow” like I would have expected.

Everything. I didn't have breakfast there, but the rest was great! it's a bit quiet to my liking, maybe due to its location in a more quiet part of the city, but those who're in for a relaxing retreat will definitely enjoy it

The hotel is impeccable. The room is super comfortable and well equipped. The service is exquisite.

The location is in a very new neighborhood, there is practically nothing at walking distance. Breakfast is very good but disproportionately expensive for what it offers.

staff are polite and do try to help.

gym while it covers the basics, is not a highlight. the lobby bar cannot offer all options in the menu. there is a strange policy requiring “deposit” for hotel expenses, while they could easily get a credit card guarantee. inconvenient.

Besides the wonderful hotel, the Nikko team was super friendly and absolutely helpful with everything I needed. The Nikko will be always my first choice to stay in Hai Phong.