The staff was fantastic. Could not do enough for you. I wouldn't call them staff now.. more as friends I did not want to leave I felt at home. I will certainly go back just to see them. They even rang me on my mobile to see if I was ok. They was worried I hired a motorbike and I was late back. Now that is something .

Honestly I don't think you can make it any better.

Luxury and exceptional hotel in heart of Hanoi - Top services: VIP rooms, room service, gym, pool, buffet for breakfast, bar - Very kind and attentive staff. Special thank you to Hieu Nguyen for support and recommendations! - Restaurant with authentic kitchen - Weekly live music 🎶 performance!

I stayed at FTE Ba Dinh Hotel for approximately two weeks, never stayed before so long at a hotel, I extended my stay multiple times. Here is why : The staff people are exceptional, from the reception desk, cooking staff, cleaning staff, everyone is patient, nice, smiley, polite and helpful. This is a very important point when staying at a hotel. The room itself is very clean, spacious, with all the necessary amenities, the bed is very comfortable. The rooftop pool is really great, the water with this temperature outside is perfect, there are restrooms If you would like to change or take a shower just after the pool and lockers as well to leave your bag or clothes, the pool area is lovely especially at night where you can have a fresh drink upstairs with a view on Hanoï. There are two elevators but contrary to some hotels where you have to wait a while before getting one, I have never waited for a long time, really fast (there must have an elevator for the staff people as well). Room service is extraordinary since you can order food anytime and there is a laundry/Dryer/ Ironing service too. The breakfast offer a wide range of food, vietnamese, European (bakeries, milk, jam, butter...) American (toast, eggs, bacon, ham....) so you have plenty of choices and you can even ask to cook something for you. The hotel is elegant and well decorated with a big entrance hall. The hotel location is not close to old quarter and main tourist attractions, which didn't bother me since I wanted to be a bit further away from the busy town although it's still quiet animated where the hotel is since located close to a street where it's easy to grab a taxi or motorbike taxi which is very cheap to take you anywhere. I will definitely recommend this hotel if you come to Hanoï since it has everything you might want to have during a hotel stay, if not more.

Personal opinion : the wifi which I will prefer to have a password to connect through.

Staff were extremely attentive and kind, always happy to help and assist. Rooms were spacious, clean and comfortable. Breakfast was exceptional, and lobby/facilities were brilliant too! Can't fault - thank you!

The dinging of the lift..

Great facilities. Really clean tidy and modern. All very polite and helpful at the reception. Also, the doormen were all so polite, helpful and very nice and cute. Rooms are very clean and modern. Good AC. We were in a room without a window and we requested one with a window and they accommodated our request- very thoughtful. Rooftop is a pleasant space. Not many vegetarian options and no fresh juices which is not good and can be improved.

Breakfast was a bit disappointing for western tourists. The pastry was all very dry and tasted 'old', didn't taste freshly baked and crispy as all pastry should be. Same with the bread. On one occasion, the milk was spoiled, it was reported, and they brought fresh milk. Just be more careful with this as there are many children eating cereals with milk. Breakfast tables and chairs are really comfortable. Despite the rooms being very comfortable, the windows are not noise proof and we can hear all the noises and horns from outside.

FTE Ba Dinh Hotel was such an oasis of comfort. Arriving from the US after a VERY long flight, we were so grateful to be welcomed by the amazing staff. They are all so friendly, helpful, and knowledgeable, and speak excellent English. They looked after us all week, answering all our questions, helping us find restaurants, and making sure we were comfortable. The breakfast buffet is generous, varied, and delicious, and swimming in the pool every afternoon helped with jetlag. I thoroughly enjoyed watching the sunsets from the rooftop terrace while sipping a beer.

Nothing major--overall very positive experience!

We booked our room last minute and staff went out of their way to accommodate a room for us. Nice pool and gym and live music on the rooftop bar in the evening (friday)

Amazing and lovely hotel staff we have ever met in. Had an amazing experience here at FTE BA hotel, the welcome drinks and introduction from the Hotel staff was great, they gave great tips and information about our stay, we arrived into a great surprise, as they decorated the bed with roses and Swan towel, balloons and a delicious birthday cake with a flower bouquet .Thank you so much guys for making our day more special. You guys are the best. Breakfast had a nice selection of intercontinental and Vietnamese food and breakfast buffet was very rich and good quality. Everything worked perfectly during my stay. High quality hotel and we felt very special there However, we stayed for our wedding anniversary and we enjoyed our stay very much. Quality of the room was pretty high. We definitely want to come back to your hotel again. Love from Japan ♥️

We were very happy with our choice. This is the best 4 star hotel we stayed in Vietnam. From the first moment I liked the look of the hotel, the greeting of the staff and of course the room. The room was clean, with a fragrant smell, very cozy, calm colors, a soft bed in which it was very comfortable to sleep. On the 11th floor there is a swimming pool with a beautiful view of the city. Breakfast was included in the price, we always ate tasty and satisfying. The staff is very friendly.

Very nice hotel, friendly staff all around from the main desk to cleaning staff. Rooms are good size and bed is very comfortable. Bathrooms are clean and well lit. Shower pressure is good and can get very hot if needed. Breakfast is great with multiple options. Gym is on the smaller side but decently well-equiped and has AC.

Hotel was very nice but they provided little complimentary drinkable water. When we wanted to buy some bottles they charged us 35,000 VND per 500ml bottle which is a bit ridiculous especially considering a small shop next door sells the exact same bottles for 7,000 VND each. Location is nice if you're looking for a quiet stay but it is a bit far from the main attractions of the city.