Location is fabulous especially with the new Lotte Mall West Lake being opened. It is not in the old quarter but the space and hotel amenities like the internet and the availability of an ergonomic chair make it a preferred location for me in Hanoi. I would like to see a Nespresso machine in the rooms (I have to bring my own). All Staff including front desk and cleaning staff are helpful and friendly.

The normal chairs in the room are not made for larger size Westerners and are very flimsy. There was a problem with my TV which was finally fixed etc. There was actually a problem with Viettel's services over the Tet period so it was not the fault of the hotel.

We were given an update to Premier Penthouse which is always great! It was my partner's birthday and the staff left a very thoughtful note and delicious cake. The Penthouse Studio on the 11th floor had great view, spacious and well equipped. Gym and swimming pool were added amenities. They even supplied washing powder for washing machine! Everything required is supplied. Our 2 nights stay was very comfortable. Housekeeping available for everyday. Definitely recommended. Win Mart walking distance, Lotte Mall, Lake walk and cafes short car ride away. Staff were very helpful! Was able to leave our bags all day before our evening flight. Small note: location is further away from Old Town but easily reached through grab.

Room was spacious and all basic and extra amenities (washing machine and drier, refrigerator, all kitchen amenities, iron, etc.) were available. The concept of living room downstairs and bedroom upstairs was very nice. Very beautiful view from huge windows overlooking Hanoi. Staff were very friendly and helpful. Madam Sen attached restaurant was very good and food was delicious.

Massage and spa was not available but they are building one centre soon. Place was away from Hanoi Old Quarter (City centre)

This property ccompletely exxceeded my expectations. The tremendous spacae that the loft bedroom proided, the spectacular view of the bridge, the excellent kitchen facilities; the beaurtiful bathroom, the exquisite training pool and well stocked gym were all much more than I exxpectd, especially for the price. The best value for money hotel I have ever experienced. I will definitely come back, especially if the fee/night remains so resonable. This was a stay vacation and this will be one of many stayvactions at this hotel.

The staff were a lite amateurish but tried to be helpful. Not many spoke English fluently

Very luxurious and clean and spacious. Nice room and complex to relax in

The staff don't know English and don't turn on the spa, they insist there is no spa. They finally turned it on. Also didn't like that the reception lady takes a photo on a mobile phone of all guest passports and keeps them there. She has hundreds of passport photos. This is a security breach and should not be occurring. I made her delete mine when I checked out.

I am very impressed with the staffs you have. They are very polite and courteous. I would like to take the opportunity to praise Miss Trang from your frontdesk. Miss Trang was so helpful and informative on all my queries. Always greetings me with her beautiful smile and ever ready to assist in all my request. She even went out of her way to provide me with her personal phone number so that i can reach out to her if i needed any help. One unfortunate instance was when i got trap inside a vehicle which seems to be taking too much time to reach the hotel. It was quite late and i panicked and called her. Though she was not on duty, she stayed on the line with the driver and guided him tediously the way back to the Studio. In case of any hiccups, she even arranged for the porter to be ready to stand by the door to assist with my belongings. I am so grateful to her and all the staffs that had made my stay such a memorable one.. The rooms were large and cleaned, everything you need ware there like a home away from home. I stayed more than a week there. The view was nice, no worries about security and noise. Most importantly it has all the privacy and amenities provided. Thank you for hosting me - Pent Studio West Lake is definitely a Excellent choice! Highly recommended!

Loved the room, the huge windows are really something.Great staff, they were realllly sweet and helped me set up a birthday surprise for my husband for a tiny additional fee.

We were promised a lake view room, but all we could see was a silver of the lake. Also the elevators could do with an installation of room freshers or some form of fragrance dispensers because we could smell the sanitation pipes.

Excellent apartments - modernly designed, clean and super comfortable. Housekeeping staff doing their job very well. Pretty convenient that there is a Lottle mall within walking distance

Some staff at the reception are not helpful at all

Good location. Hard working, patience, staff.

The shower is designed poorly. Water ALL over the place. Doesn't make sense to have water flying all over. Extra cleaning for nothing.

Posh and spacious rooms Beautiful welcome with Christmas decor Helpful housekeeping staff Daily cleaning Dishwashing Amazing pool Friendly reception Good city view Easy availability of cab to city Winmart for shopping Indoor playarea Nearby outdoor park for children

Nothing