The balcony view, the privacy from the executive room, and the breakfast were superb! The infinity pool also has fantastic views.

The food could have been a little bit better. The breakfast buffet was delicious though. I expected the chefs to be able to make hand-made pasta, not just use premade. Maybe it's a personal taste, I'm okay with paying the premium as long as the quality matches the price. I was also really surprised when hearing the noise coming from the room downstairs in the middle of the night, either that room's guests were talking and laughing outside their balcony or in the room, our room should have been soundproof enough to filter out the noise. But minor issues!

Location of the hotel, style and design, pool and beach facilities, the staff was very helpful

Too much noise, roosters and dogs, from side buildings. When we booked the rooms there was only a differentiation between hillside and waterfront. A map would have been useful to know before hand that hilsode rooms are on another building, crossing the street. Other things that could be improved: The mirror in the room is located in a narrow space next to the closet. Would be more comfortable to have it somewhere else in the room with more space. The bench to put the suitcase is not big enough for a large suitcase. The bathroom needs a couple more hangers for big towels.

WOULD LIKE TO ANSWER FROM A WELCOMING PERSPECTIVE, THE LADY (TALL WITH GLASSES, APOLOGIES I DIDN'T GET HER NAME) WHO GREETED US ON THE WELCOME DAY ON WEDNESDAY 12TH JULY, WAS INCREDIBLY ATTENTIVE, CONSCIENCIOUS, PATIENT, OVERALL PROVIDED AN EXCEPTIONAL CHECK IN WHICH WAS VERY MUCH APPRECIATED.

the view is perfect and the location is good. I love the beachfront side.

the check in time is strictly 2pm but the check out time is 11pm, which is a bit early compared with most of the other hotels/resorts in the area

Even though we stayed there for a night only, we were impressed with the service and staff. Some of the staff members have experience of working abroad: excellent English and customer care. The room was very clean, it had basically everything one may need. The hotel has access to their private beach and they have a well-maintained infinity pool. Jut keep in mind the tide - the beach disappears in the day time. The breakfast has a great variety of foods, but I was taken aback by the selection fo cheeses they had, and coffee - it was decent proper coffee! The location is very convenient- within walking distance to bars and cafes. The Marina Club is next to the hotel. Overall an amazing experience, highly recommended. And, am definitely staying here when I am back in Vung Tau!

Super clean, extremely comfortable and cozy.

the split layout with the road in the middle is a bit weird but doesn’t really matter

The Mercure was an outstanding place for myself and my fiancé to celebrate our engagement. They went above and beyond to make sure we had a fantastic stay. I couldn’t recommend this hotel enough. The prices were so reasonable and the food was great. The breakfast had a super selection. All of the the staff were phenomenal. They were so attentive and made sure you had everything you need. The pool is so nice overlooking the sea and the lounges are really comfortable. We will be back.

Nothing

peaceful ambience, style and location. excellently maintained gardens.

People with reduced mobility may have some difficulty negotiating the amount of stairs to some of the rooms.

Staff were friendly. Family based resort. Clean.

Hard to communicate. Not many staff spoke English. Both of us sick for a whole day..

The breakfast was very good. The staff was very friendly and anticipated your needs.

I have no suggestions as everything seemed to be fine!