I booked this hotel because of it's close proximity to the Hanoi airport - after a very long flight from western Canada, I needed rest before further travelling. The manager of the hotel responded to all my messages within minutes, and he even arranged an airport pickup, saving me having to run the gauntlet of aggressive taxi and Grab drivers surrounding the Hanoi airport. The hotel staff are very friendly and helpful and I was able to buy a very inexpensive and good Vietnam SIM card right from the hotel. The best part is that Mr. Tobin, the hotel manager, is also a travel agent with over 15 years experience! Tobin arranged a complete tour of North Vietnam for me, including many exciting activities, buses, taxis, hostels, hotels, trekking, motorcycle loop, cruise ship, and flights within Vietnam. Tobin negotiated lower rates for everything and his services cost me nothing! I am sure that Tobin saved me a lot of money, and stress. The hotels, cruise ships, busses, airlines and hostels paid Tobin a commission directly. Also, I was able to pay Tobin for everything in one secure payment using my credit card, saving me the hassle of exchanging a lot of money at numerous ATM machines and costly currency exchanges. A win-win situation! I know if I had to arrange all of this myself, I would have ended up paying a lot more money, and would have been frustrated by my inability to speak the Vietnamese language. Throughout my trip I am able to contact Tobin at anytime for free travel consulting! If anything goes wrong - my personal travel consultant will sort it out quickly. I am very happy that I stayed at the Noi Bai Ville Airport Hotel! The whole experience made my trip to North Vietnamese so much better! Every morning room service delivered a great breakfast right to my room. Tobin even let me ride his motorbike for free! Now that's fantastic customer service! I truly felt like one of the family!

I give this a 9.3 rating as an airport hotel! The manager is responsive and accommodating. I had a late flight coming around 11 PM and he made sure that I can check in into my room. We also arranged a private pick up service from the airport at 100,000 Dong. Normally, there is a free airport shuttle service before 11 PM but I arrived late at night. The room was nice and clean. It was also quiet even though the hotel is on a main street. The breakfast comes straight to your room and it was delicious. The hotel staff went out of their way to make sure that my stay was comfortable, carrying my luggage from the car all the way to the room.

The staff really tries to make sure you are comfortable, but this was excessive, especially when I was tired after the long flight and just wanted to take a shower and sleep. It would be better to let the guest come to the reception with questions and inquiries. If you have things to offer, like tours or currency exchange, it's best to advertise them in text instead of verbal offers.

A great place to stay between flights. About a 10 minute drive from the airport. I stayed for one night Friendly staff. Checked in quickly which was very important to me as I was tired from the journey. They also organised a transfer to the airport at a good price. The room was cosy, there is everything you need, even a toothbrush The breakfast was very good, it was brought right to the room I recommend this place

There is a loud disturbance on the microphone by one of the neighboring speakers, which is broadcast twice a day at 6:30 am and 6 pm. This disturbs the tourist guests while sleeping in the morning in hotels, and is also annoying for the elderly and children. This practice must be stopped by the local authorities.

Staff were super friendly, bought breakfast to our room and it was so nice, the room was large and it was so easy to get to the airport

There was a very strong smell of lemon, probably from their cleaning products but it was too strong of a smell

The room was big. The staff was friendly and helpful.

The bathroom is outdated and in need of a renovation

Large room with excellent staff. The breakfast was excellent - the best we have had on our trip so far.

Location is great for a late arrival at the airport but is not good for a long term stay.

The place was really nice & bed was very comfortable! The host was incredibly kind & helped us out so much with travel & taxis! We will definitely be back in the future

The hotel’s room is spacious , price is cheap. The manager is enthusiastic, he picked up from the airport and helped us booing the car and bus to another places.

Staff were very helpful. Can pay with card for everything. Close to the airport.

The bathroom was quite dirty.