Its a great hotel. Very nice rooms and lobby, great breakfast. Great facilities with large gym, swimming pool, basketball court on 7th floor, lounge on 71st floor for club members. Fantastic views as hotel is on floors 62 - 71. Its a really great place to stay.

It is outside of the old quarter so would take c. 30 minutes on a motorbike taxi or c.30-60 mins on a regular taxi depending on traffic. Its not a big deal as this is extremely cheap with grab but its not ideally located for tourist purposes. On the other hand the area is much less hectic than the old tourist quarter. I expected more food options in the tower where the hotel is located. There were some korean restaurants but not a whole lot. Need to get a grab or taxi really to get anywhere away from the tower. Overall however these are very small points. Grab is very easy and cheap and its worth putting up with this to stay in such an amazing hotel.

The breakfast spread was incredible and the staff was very attentive and helpful. Facilities were very good and there are plenty of food options if you wanted to eat. It was a bit far from some of the tourist sites but nothing a cheap taxi ride couldn’t fix.

Accessing some of the facilities was a hassle because you had to traverse several very slow elevators. The rooms were also a bit dated and the carpets in the room could use a shampoo.

Really appreciate the accommodation of the Quynh who help got us early check-in and also the other staff who allowed us late check out. Extremely satisfied with the cleanliness and hygiene, the staff were friendly and extremely helpful. Going out of the way to help us feel comfortable with every request. Requested for help to microwave heat up some food, accidentally broke our container, not due to any of their fault, but gave us food and also another new container. Very pleasant and happy with their response to such a situation. The communal shower facilities, Sauna, and onsen were very good too. Definitely coming back!

Aircon wasn't self-adjustable. Small issue, really enjoyed the stay.

awesome breakfast for start a day and all staffs are so kind and helpful. cleaned a bed everyday and filled all things i need for stay.

I have carpet allergy that need me fill for a day in the room.

the room was quite spacious, the facilities of the hotel were good as well, and the restaurant had so many options for breakfast.

the location is far from the touristic places, it is really convenient if you are visiting Hanoi for business

Very clean and high-end looking. All the staff can communicate well in English. The view in the room is very nice.

it is quite troublesome to go up to level 62 to do the check in and the wait for the lift to the rooms was quite long.

All guest rooms start from 63. floor, the view is great, friendly competent staff, the breakfast and dinner buffet is top notch.

Some of the guests seemed a bit snobbish.

Lovely stay that exceeded my expectations. Hotel has various amenities, such as pool, exercise room, and different breakfast options. Great service & top notch overall!

Breakfast was good , location was good.

Pillow was too big and soft , high.

Excellent breakfast and very courteous staff. Great overall experience.