The price on booking.com was inclusive of taxes but upon checking in i was told it wasn’t inclusive of taxes and i had to pay extra yet i hadn’t budgeted for that!

The environment is absolutely beautiful. The air you breathe changes and very different from Harare. The rooms were clean. The food was okay, could do with more spice in the food. Three days was okay but needed another day to explore the Eastern Highlands in Zimbabwe .

The property has character and so is the security guards on the gate who welcomed us in a a very unique way. Initially we thought the security guard was a comedian however we soon learned that the guards are trained to give the guest a dramatic welcome. I loved this part of our stay.

The environment is good

They charged me $50 more. Ever since I used booking.com I have never charged money on top but this hotel toom mo money from me. And their dinning room is small they tell us to wait for some people to finish eating so that others can get in. They have to extend d their dinning room since they know that their customers are too many. So.e of us would have kids and if their eating time passed they will not eat properly.

We enjoyed our stay at Troutbeck, a classic hotel surrounded by beautiful landscapes. Despite a booking mix-up, Margeret and Melnisha assisted us and ensured that our expectations were met. The food was excellent and wholesome. Our room was spacious and clean. We received a hamper, which was well appreciated. We will be back.

The booking process can be streamlined so that it is easier for guests to book and confirm their accommodation.

Beautiful location in the mountains. Troutbeck is very familiar to us. Enjoyed the new look.

As it was winter the newly tiled floors, particularly in the lounge perhaps could do with a few rugs. The duvet in our room was not wide enough to hang over the edges of the bed. Property in and outside looked freshly painted and was well kept.

They gave us adjoining rooms I could easily check up on my kids..and they had constant running hot water in the shower...they also have a play area..for the kids...a very family friendly environment...I would go back again and again..if I could

The dinner buffet could use some improvements

The location is amazing, the hotel has a lot of Activities. Breakfast was amazing with different options

Food, the Buffet dinner on our first night was not good. It was below our expectations. With such a beautiful hotel like that, food mustn't be that bad

The staff were professional, helpful and the food was served quickly hot and well presented. We also discoverde the Trotbeck cottages too. Staff showed us around

There was an issue with connectivity to pay by credit card initially. We left a cash deposit. Connectivity was fine on check out. The room rate I was quoted was not the room rate I was going to be charged on check in. Workmen kept walking past our bedroom door/windows so we had to keep the curtaisn closed for a great deal of the time

The breakfast was decent lots of variety to choose from.

No air conditioning in the rooms 2nd day we got to dinner 45 mins before closing and the meals were now cold

The room was cozy and clean The staff are cooperative and friendly Amenities were sufficient in supply

Housekeeping was too early and not as thourough