Holiday Inn Express & Suites - Collingwood0

We arrived late afternoon for a one-night stay as a family. The lobby was clean with plenty of seating. The front desk staff were friendly and checked us in very quickly. Our room was on the main floor (not ideal), but that being said, was conveniently located down the hall from the breakfast area and the pool. The room was large enough with 2 queen beds, a coffee station and a nice clean bathroom. The best part was absolutely the breakfast. Many wonderful hot and cold items on offer: Yogurt/cereal/scrambled eggs/omelet/bacon/sausage/cinnamon rolls. There was a toaster with bagels/sliced bread and the piece de resistance: the pancake machine. A big hit with the kids, the pancake machine automatically makes 2 little pancakes in about 30 seconds. The breakfast ladies all very pleasant, friendly and helpful.

The pool is on the small side - and I mean, small enough that if there were others in the pool besides yourself and your family, it would be awkward. One big issue with the pool is that it indicates "Shallow Area" in the deep end. Confusing for the kids and surprised them when they swam over and couldn't touch the bottom. We almost had to jump in to assist. I think proper signage here is crucial for safety reasons.

The hotel was exceptionally clean, super neat,well maintained. The best and even better and comfortable than hotels like Atlantis Dubai. The highlight of the property was Mr.Alex,the Manager at the front desk,who is the most pleasant,polite,kind,motivated and happiest staff we have ever met during our years of experiences with different hotels all over the world.He is simply the best and is an asset to the IHG group. You can easily feel he tries his best to make his customers feel comfortable and happy . He deserves a Promotion !!The restaurant staff including young Mohammad were so great. we are very satisfied and would recommend this place to everyone especially those visiting Blue mountain ski village. Thanks again to Mr.Alex,you are simply the best !

nothing

Standard holiday inn experience - TV, WiFi, AC, Locker, Iron and Iron Table and cozy beds. Good breakfast to start your day on a great note. Clean Swimming pool to have a nice dip. Ample parking space. Lot of shops, restaurant nearby.

Breakfast area is small and causes wait times during the morning rush. Items run out and staff do their best to restock. Tables are limited people were moving to rooms or lobby area to enjoy their breakfast.

Staff was friendly and helpful, and the room was comfy and quiet. All the facility was great, and breakfast was awesome; well prepared and so yummy, even coffee was tasty, so I didn’t use the coffee maker in the room. Also, I really enjoyed swimming in the indoor pool for two days of the stay.

There is nothing around the hotel, as the location is a little bit away from main street, but it was not a really bog deal.

If you're looking for a top-notch hotel at a very decent price, this is it. Sandeep at the front desk and Daniella in the kitchen provided excellent service and made valuable recommendations. The beds were very comfortable, and the posted 10:00 pm quiet time guaranteed a restful night. They serve a full breakfast with many items to choose from. I'm definitely following this chain on future trips.

the lobby was bright and clean. the hotel room is clean and quite comfortable. the staff are very polite, friendly and courteous! breakfast time went from 6:30am-10am, so pretty flexible. haven’t used the amenities so cannot comment on that.

wished the lighting in the room was a little bit brighter. the entrance and washroom was really bright but the room itself was quite dim. wished there was a light where you can adjust the brightness so guests can choose their preference!

The breakfast was wonderful. I especially loved how much they ensured safety while still giving us the buffet experience. The food was delicious. Great variety and those pancakes were excellent. I also liked that the pool area was controlled with how many people were allowed inside. It made it less chaotic and comfortable to use. It was great for our budget and with a family. Very friendly staff especially the kitchen staff. Great location - close walk to beautiful sunset point beach and easy drive to blue mountain village. The restaurants in the area were delicious. We will be back again when the weather is better.

If you could have electrical chargers for cars, that would be wonderful.

Breakfast was standard in terms of flavour but I like how there were a lot of options. The attendant working that morning also had the most infectious personality. Great start to the morning! The room is also a decent size. Bigger than expected and clean, which is a concern for me considering I can be a bit of a germaphobe.

The water pressure in the shower and sink isn't great. I wish it was much more powerful.

When we checked in we were greeted by a nice friendly gentleman. The complimentary breakfast was excellent with lots of variety for everyone's likes. The lady who greeted us was very friendly and explained the covid procedures and all the food they had to offer. The room was very spacious, bright and beautifully decorated. It was a nice touch to have an area with a microwave, mini fridge, coffee maker and safety deposit box in our room. When you walk into the room there is a big open space with a large full length mirror.

We cannot complain about anything.

The hotel is new, and very clean. The location is pretty good, fairly close to all attractions. Ample, free parking. Good, free WiFi. Very spacious rooms.

The breakfast was not very good, but somewhat standard for North America. Breakfast area can get really crowded at times. For some reason the bed was very uncomfortable, left all of us with a bad back each morning.