Hilton Garden Inn Santa Ana, San Jose

I can honestly say that this hotel is the best I’ve ever booked, my entire stay was amazing! The entire building is super clean and well maintained. Even though I was travelling alone, my room was spacious and I felt comfortable. The pool and hot tub were a big plus, it felt nice to relax in the pool area after spending the day outside. I only ate breakfast on two or three days, there are many options there for everyone, both sweet and salty. It’s about a 20-minute drive to the centre of San Jose, the drive becomes much longer depending on traffic, but that’s ok. The next time I’m in Costa Rica, I will definitely stay here again. Muchos gracias!

The hotel seems very new. It's a good hotel for a short stay. The rooms are a good size and the beds were very comfortable, with different type pillows to choose from. The pool looked great with a beautiful view. There is a covered parking structure.

The restaurant closes too early and there is no room service after hours either. Considering that there are people that come from different countries and also airports (off hours), they should have some form of late service available. We had a suite that included a small kitchen area, which was great, but they did not clean the dishes or provide any cleaning supplies.

The staff was very professional and courteous,

I ate at your restraurant and ordered the burger which was under cooked, This should never happen. Perhaps additional training for the cook would prevent future mishap. I paid my due bill of $30.00 and complained.

nice location, close to shops and cafes. it was clean and new. good for an airport overnight stay

the room service wasn’t great and expensive. the breakfast was nice but very overpriced at $20 per person. if you cross the road you’ll find Jugo Bar which opens at 8am and the breakfasts are fresh, delicious and half the price including coffee and juice.

the rooms are really nice and clean. the view from the pool is amazing. we specifically asked for a quiet room and they put us in a room next to a street with restaurants. unfortunately these restaurants played loud music the entire night so that we woke up several times and ended up changing rooms.

the loud rooms (across from the restaurants..) choose a room that looks out to the pool if you are a light sleeper.

This is a great value hotel for a Hilton. The room was spacious. bed was comfortable, shower was lovely. We had a nice view out of the large windows. It does seem a new development is being built next to the side where our room was, so their will only be a view of the building walls soon. The pool and hot tub were great, especially since we ended up staying on an unusually cool day. Great breakfast included. It would be nice to see more freshly made pastries/cakes as opposed to commercial products. Also, would appreciate to have cappuccino be included in the breakfast. Their is an extra charge for cappuccino or latte coffee drinks. It is about 5000 collones to airport with Uber and about 30 minutes. Good option for airport stay, especially if you don't have an early flight. Also, the area around has lots of nice shopping and restaurants. Everything is new.

Would like to have cappuccino/espresso included with breakfast.

We loved the cleanliness and the size of the room. The beds were comfortable as well. The location was great and staff were nice and generally attentive. We’d recommend to anyone visiting San Jose.

The room is very minimally furnished, which is fine but it’s be helpful to have hooks in the bathroom for towels as the only option is to put them on the floor or on a shelf on top of the toilet further from the shower. Also, despite having indicated it’s three guests (with a kid) we only had two cups and no spoons or anything to make coffee. The breakfast was exactly the same every single day and had to keep asking for butter, etc. as only very small amounts of everything including tiny toasts are served.

Breakfast was good, with plenty of variety, including typical Costa Rican food, though the fruits weren't as ripe as in other hotels. The room is very modern and comfortable and there's plenty of space. It's a great place to end your holidays in Costa Rica, being located only 20-30 minutes away from the airport. There's an underground parking garage that's free for the hotel guests and is accessible directly from the hotel's elevator.

The gym could be equiped with some mattresses for those who would like to do some pilates/yoga style of exercises.

I loved convenience/access when I had a room near the elevator that could whisk you with direct access to street level or your garage parked car in seconds bypassing a lobby, or to the 2nd floor lobby and restaurant. Free parking and a cool neighborhood that has less gridlock than most of SJ. Location is near an ATM, restaurants, bars, and apparently a cineplex. Late checkout request accepted.

The restaurant staff seem untrained/overwhelmed/slow especially given a very uncrowded room. Food is overpriced, but the kitchen is very good. Complimentary breakfast offerings could be improved. Too stingy with the room supplies -- 1 measly espresso pod? 1 bar of soap to share between shower and sink?

Very clean and modern facilities! Staff were very friendly and helpful. They helped me arrange shuttle service to the airport for the morning. I was the only one at the bar so they changed the channels to my team's game which was nice. :) I only stayed one night so didn't really check out the area but was close to movie theaters and other restaurants. Seemed like a really nice, safe location.

Pool was closed for maintenance so that was kind of a bummer but not a huge deal. Service was kind of slow at the bar.