Hotel Excelsior Dortmund Hauptbahnhof0

The hotel has a great location close to the city center and the train station. The room looked great and it was clean. It had new and modern furniture. The hotel staff was friendly. I found the luggage storage very useful, especially that I arrived early morning and I didn't have to carry my stuff with me until the check in time.

- At the end of my day when the cleaning stuff entered the room I noticed that the things were misplaced (the clothes were moved, portfard opened and put somewhere else) and some stuff were missing from the room (just some snacks and chocolate, but that is not ok at all). I don't appreciate appreciate people going through my stuff or taking them, no matter if it something valuable or just a chocolate. - The wifi didn't work.

I have stayed at this hotel since 2017. The room is good. It is a standard room for the economy class. For me, its location is the main reason for the hotel's choice. It is 5 minutes from the main railway station. The main shopping street is straight ahead of the hotel's entrance. Breakfast is available for an additional fee of 12.90 euros. The breakfast is good: sausages, bacon, crumble, boiled eggs, vegetables (tomatoes, cucumbers, olives), cheeses, yogurts, muesli, cupcakes, juices, coffee, tea, etc. The Wi-Fi is good. The hotel staff are friendly and well-willed.

Now, the cleaning service is only if you ask about it. It is not so convenient if you stay more than 4-5 days.

Great location within walking distance from central and metro stations, spacious and clean room and bathroom, helpful personnel.

The room had no air conditioning so the only way to have fresh air in the room was by opening the window, but as the room was located on the ground floor, on the street level, it was not safe to leave it open during the night. Also there was no mini fridge, so you could not have cold water in the room, something necessary especially during summer period. Other than that, we had a pleasant stay and would choose it again.

Everything else was ok. The location is great, right downtown. close to the main street, close to the main train station. From the airport to the hotel you can get by Airport Express bus, which stops in front of the airport and goes to the center, it is the only stop, from there you have 3-4min walk to the hotel. The ticket is 9 euros per person.

When we arrived there was a problem with the payment, we paid via Booking but they could not find the payment. After 10 minutes they solved the problem. you should have a better internet!

It is the best place of the location near the main railway station and straight ahead of the shopping area. It has the best Wi-Fi. At the additional price (12,90 euro) you can have breakfast. In general, the breakfast is good (before the Pandemic it was better). You will have eggs, omelet, bacon, dosages, different kinds of cheese, fresh vegetables, jams, muesli, coffee, tea, baked foods, etc. The room is good. There are the bath set, hairdryer, safe, TV set, kettle and set of different kinds of tea, and instant coffee.

According to the Covid restriction rules, room cleaning is only for pre-order. My colleague had done it, but the cleaning was absent. The room was cleaned only after the unpleasant conversation. In my room, the fridge and wear drop were absent. And be attentive, It is a big building in which is located three hotels with different names but with one registration place ))

Never had the time to check on the breakfast. The location though is great. You can get to the fare in a glimpse, as well as in the city centre.

Everything looked good. Rooms were legit and clean. Staff was polite and helpful. The decoration of the main hall was a little bit just like coming out of cold war Russian 5star hotel, still good though. Spot on!

Great location, easy walk to the centre and perfect for visiting the Christmas markets. Beautiful lobby and friendly staff. Family room (2 singles and a double) perfect for four friends. Great shower pressure and hot water.

Room was cold when we arrived as radiator was off, took a while to warm up, shower tray a bit too shallow so flooded floor if not careful. Hotel excelsior is within hotel unique, confused us and our taxi driver when trying to find.

The Woman and the Man on the front desk where very kind and always understanding.

They've forgotten to clean our room, even though we had hung up the green card. so we had to go to the front desk and ask for new towels...Next day, same problem...they, again, forgot our room. The next day we reminded them and the kind Man from the front Desk promised us to get them to clean our apartment, and it was perfectly done as we came back.

I liked the staff as I requested for a room change and the kindly front desk agent made the extra effort and changed us rooms without any complains. I also liked the location.

The vibe of the Hotel is a little spooky, not because of the cleaniness (they are very clean), but it seems its an old hotel and the it was a little scary.

The hotel is in a really central location and they have their own parking. So it was really convenient to stay here.

Overall the breakfast was good but one of our family members is gluten inteloretant and the hotel could not provide us with gluten-free bread and other food for breakfast.