Mercure Hotel Potsdam City

The staff was very professional and friendly. The location is great, it's near the old town and train station, so you can easily go to Berlin. Breakfast was great, however, I didn't find tea. The room was comfortable and had everything you need.

Probably the worst thing, already mentioned in most reviews, is that there is no door to the toilet. I was lucky because I was alone in the room. It can be OK in a cheap hotel, but not in a 4* hotel. Not sure if the room was outdated or if this is a style. The air conditioning system made strange noises sometimes.

Beautiful panoramic view of the river. Hearty breakfast buffet for 19euro where you can dine outside if you prefer, overlooking the river. Location is across the street from several museums and trams, and it's walking distance to train station, Dutch Quarter and Old Town. 24-hour front desk was helpful. Good place to stay the night before taking the RB22 train to Berlin airport.

Air conditioning was very weak. Rooms are small with no drawers. Still no daily cleaning (claiming Covid) unless requested every day. Although it was "close" to everything, I should have stayed actually inside the Old Town because I like to walk out the front door of the hotel and be in the heart of the hustle and bustle of town.

really good location. everything is close: transport less than 5min, major tourist attraction ~20min on foot, restaurants, shopping 5-10min, boat trip 2 minutes.

bathroom design - all glass, sharp angles not safe by my opinion, ventilation could be better in bathroom , air conditioning lowest vent speed(1) not enough to cool room, higher speed (2+ or Auto) just too loud : some 3 star hotels have much better solutions.

Location is perfect. Restaurants and shops in very close walking distance. Rooms were freshly refurbished. Beds and pillows comfortable. Parking on site (cost 18 euros I think). We stayed there approximately 10 years ago and it was the same good.

Could do with kettle in the room to make hot drinks. Air conditioning system didn't blow enough cold air but it was ok.

super central / best location: 5 min by foot from the main train station and right near the city center (art museums, restaurants, river cruise station)

super comfortable and clean rooms (very modern feel), I had an amazing view of the river and city! Also the staff was very accommodating and friendly. Great value for money, will be back :)

Location on the river was lovely. Rooms really good

Facilities were a bit limited. No bar and messages to staff did not get relayed. My husband turned up and although I was assured they would give him a room key he was not allowed in or allowed to use the toilet. He had to wait a couple of hours for my return.

very good

- the pillows were very uncomfortable - the face tissues finished in the second day, I asked for a new pack at the reception, the receptionist laughed and said ok, but didn't send any. The same with the toilet paper. -the bathroom mirror was dirty and remained dirty even after I asked for the room to be cleaned -the restaurant was open only for breakfast

Room and location were above what we expected. Staff at front desk exceptional.

Check-in was long due to the high volume of guests and rooms not being ready. Parking the car was cumbersome . Not enough spots. Kitchen closed at 21 hours even though open till 22 . next day was closed for entire day. Should have a bistro for the late and hungry.

The hotel is in an excellent location, allowing us to both Berlin and Potsdam. The breakfast had lots of choice and was very generous. Staff were very helpful and we got great value out of parking at hotel as we switched to public transport during our stay. Overall, totally satisfied.

We had a great stay. The location is an easy 15 minute stroll to the town center, passing by some beautiful areas. The room was clean, modern and very comfortable. The breakfast was great and the staff were so lovely. We would stay again.

The parking is a bit of a challenge as there obviously isn’t enough for the size of the hotel. We were lucky to grab the last available spot at 3pm.