Holiday Inn Express Jakarta Matraman, an IHG Hotel

The room was amazing, I asked for a nice view and the reception gave us the front city view. I could watch the sunset, and Jakarta's amazing skyline. Bed, pillows and linens were so comfortable. Room was big and I love the lightings and the big TV as well, they didn't hurt my eyes when I work on my laptop. Love the working desk too! Breakfast was great, the coffee machine was a nice touch. The breakfast team was awesome, full of smile and always happy to help. We will be back for sure.

Nothing, everything was great.

Room was clean, size was just nice for 2 pax, enough toiletries. Buffet breakfast was fairly good, but staff was awesome, especially Anwar, he was really serving the extra mile.. We were going to a 4AM church service, didnt have time to grab bfast, he packed croissant for us to bring. You guys are blessed to have him in your team!

Handshower was leaking, but we could turn it off so no issue at all.

I love its near the bus station. I love that the staff is helpful and friendly. The housekeeping team really did a good job. I also love that all holiday inn express comes with laundry and iron room. Love the gym.

I dont like the room smell. There is some smell so spray some perfume or use some essential oil will help to eliminate the bad smell.

Good location…there is a lot of nice street food in the near, cheap and delicious. The hotel is modern and very clean. The receptionists are warm-hearted.

The water for shower is not so warm. And the breakfast really sucks…I like warm tea with bread in the morning but they only offer oily broiled chicken and pasta…It looks more like a lunch.

I think this is my 4th time stay at this hotel and there's a reason why I keep coming back. + Staff. Everyone was so friendly, helpful, and made my stay more comfy. Shout out to miss Hani who gave an excellent service. + Room. The room was always great and clean. Bed was super comfortable and clean. I love the shower and bathroom styling. View from room is okay I guessed as long as you get a room in the higher floor. There's a table for work, a safe, and a mini refrigerator. + Location. The location is also great, close to book store, banks, gas station, convenience store, bus station, lot of restaurants, and have pharmacy in the same building. With the published price, this is a hotel with a great value.

Somethings could be improved: - Breakfast. Since C19 situations, breakfast was boxed and need to be picked up at restaurants. Even though I request a specific menu, they didn't make it. The breakfast was okay but the taste could be improved.

The staff were very friendly, helpful and majority of them spoke very good English. Our room was spacious and the beds comfy. Clean rooms, however if you want to be picky, there are few little areas that would require improvement and fixing, but it didn’t affect our overall experience.

This is like my 5th time staying here, I forgot. It was really good every time I came back. Things that are good: location, staff, bed, cleanliness, breakfast, facilities, check in/out time. Wouldn't mind to come back every time I visit

Some of the things that need to be improved: parking, shower head, aircon, variety of breakfast.

Everything was good, from the the first time i arrived. The location is quite strategic, the rooms are comfortable and clean, the staff is friendly and responsive (especially FO mbak hani). Transjakarta bus stop is right in front of the hotel, it's also quite easy to get food around the location too

narrow parking lot and breakfast on the first day, there was still some uncooked rice. But still tolerable for me

Good location. Great buffet breakfast with several options. Super helpful staff. Bed super comfortable.

Traffic noise could be heard from the room. Some stains on bedsheets, although it was super clean.

Lovely hotel with great staff. Clean modern rooms overlooking Jakarta. Breakfast offers several continental options!

I think there should be a designated smoking area outside (I am a smoker myself), so it gets less messy with cigarettes and cups